Renée Smith
Williamstown
Summary
Dynamic professional with extensive experience in legal, private and public sector, excelling in time management and effective communication. Proven track record in enhancing operational efficiency and fostering stakeholder collaboration. Skilled in producing high-level documentation and implementing process improvements, driving continuous improvement initiatives that significantly boosted team productivity.
Overview
24
24
years of professional experience
Work History
Council Business Officer
Wyndham City Council
01.2022 - Current
- Responsible for managing and producing the agendas and minutes for Council Meetings, Councillor Briefings and other meetings as required
- Responsible for working with staff within the organisation to coordinate listing of reports and deadlines
- Responsible for overseeing the the quality of Council reports, including the development and delivery of report writing training across the organisation as required
- Ability to manage time, set priorities and plan/organise own work in order to achieve identified objectives to meet deadlines.
- Facilitated Resolve training sessions across the organisation for effective business operations.
- Contributed to the preparation of reports and documentation, ensuring accuracy, consistency and compliance.
- Built strong relationships with key stakeholders to foster collaboration and ensure delivery success.
- Enhanced operational efficiency through process improvements and streamlined workflows.
- Streamlined reporting processes to provide accurate insights into business performance metrics for Directors to access
Permits Officer
City of Melbourne
10.2014 - 12.2021
- Permits Officer was my substantial role at City of Melbourne
- Assess and process permit applications including residential parking permits, reserve parking permits, local law permits, disability parking permits, medical practitioner parking permits, city access parking permits, handbill and fundraising and other miscellaneous permits
- Project lead for introduction of skip bin permits
- liaise with external and internal customers regarding application requirements
- Author of work instructions, Standard Operating Procedures, Business Rules and terms and conditions
Correspondence Coordinator Lord Mayor of Melbourne
City of Melbourne
12.2019 - 03.2020
- Responsible for triaging the Lord Mayor's Outlook inbox
- Responding to correspondence on behalf of the Lord Mayor
- Creating Salesforce Cases responding to operational issues raised by members of the public
- Creating high level correspondence to Federal Ministers, State politician and other prominent stakeholders
Councillor Liaison Officer
City of Melbourne
09.2019 - 10.2019
- Assist Councillors as they perform their role and fulfil civic, statutory and portfolio responsibilities
- Diary management and coordination of meetings, internal and external and taking of Action Notes at portfolio meetings
- Manage complex and sensitive community issues raised with a Councillor's office. This requires cross-corporate liaison and negotiation with senior management in identifying and management risk and opportunities
- Undertake research and projects associated with a Councillor's portfolio
- Proven discretion and judgement in dealing with sensitive and confidential information in a political environment and one with a high level of media or public relations focus
- Sorted incoming email, invitations and expedited urgent correspondence for immediate attention
Personal Assistant to Manager Governance and Legal
City of Melbourne
08.2019 - 09.2019
- Provide high level administrative support to the Manager, including diary management, preparation of documents and filing
- Provide assistance on matters requiring research or investigation
Policy and Communications Officer
City of Melbourne
10.2018 - 11.2018
- Monitoring and assessing customer enquiries, feedback and complaints. Preparing high level written responses to these where needed and considering whether process changes are required in response to feedback
- Assist in draft content as needed for the corporate website, responses to social media posts about compliance issues and customer correspondence templates for other teams.
Permit Coordinator
City of Melbourne
11.2017 - 12.2017
- Provide legislative and technical expertise
- Produce and balance monthly debtor report
- Liaise with internal and external stakeholders
- Attend coordinators meetings
Administrative Support Officer (Infringement Review
City of Melbourne
10.2014 - 04.2016
Tenement Officer - Victorian State Government
Hays Personnel
03.2013 - 10.2014
Animal Management Administrative Officer
Hobsons Bay City Council
02.2013 - 03.2013
Planning Liaison and Investigations Officer
Hobsons Bay City Council
01.2011 - 01.2013
Parking and Local Laws Officer
Hobsons Bay City Council
10.2009 - 12.2010
Customer Relationship Manager
PMP Limited
06.2001 - 10.2009
Skills
- Time Management
- Attention to detail
- Verbal communication
- Written communication
- Corporate communications
- Time management
- Effective communication
- Schedule management
- Executive support
- Training manuals and processes
- Identifying and implementing best practices
- Continuous improvement
Timeline
Council Business Officer
Wyndham City Council
01.2022 - Current
Correspondence Coordinator Lord Mayor of Melbourne
City of Melbourne
12.2019 - 03.2020
Councillor Liaison Officer
City of Melbourne
09.2019 - 10.2019
Personal Assistant to Manager Governance and Legal
City of Melbourne
08.2019 - 09.2019
Policy and Communications Officer
City of Melbourne
10.2018 - 11.2018
Permit Coordinator
City of Melbourne
11.2017 - 12.2017
Permits Officer
City of Melbourne
10.2014 - 12.2021
Administrative Support Officer (Infringement Review
City of Melbourne
10.2014 - 04.2016
Tenement Officer - Victorian State Government
Hays Personnel
03.2013 - 10.2014
Animal Management Administrative Officer
Hobsons Bay City Council
02.2013 - 03.2013
Planning Liaison and Investigations Officer
Hobsons Bay City Council
01.2011 - 01.2013
Parking and Local Laws Officer
Hobsons Bay City Council
10.2009 - 12.2010
Customer Relationship Manager
PMP Limited
06.2001 - 10.2009
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