Summary
Overview
Work History
Skills
References
Timeline
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Renee Allan

Sydney,NSW

Summary

Highly motivated and passionate young professional with a proven track record in time management, working well under pressure, and delivering exceptional customer service. Demonstrated ability to quickly learn new tasks and consistently strive for excellence. Seeking a challenging career opportunity to leverage my winning personality and strong work ethic as a valuable member of your team.

Overview

13
13
years of professional experience

Work History

Customer Service, Office Administrative

Ribbon & Blues
Auckland
05.2021 - 05.2024
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded promptly to customer inquiries via email or phone.
  • Delivered exceptional customer support by attending to phone calls and emails in a timely manner.
  • Provided prompt and courteous resolutions to customer complaints with professionalism.
  • Handled the day-to-day operations of website order management and processing.
  • Managed supply ordering for office.
  • Contributed in optimizing visual quality of website by dressing new products creatively.
  • Utilized customer database to reach out to existing customers and increase sales volume.
  • Assisted warehouse operations by performing order picking and packing tasks whenever necessary.
  • Assisted in processing purchase orders for suppliers when ordering new product.
  • Contributed to decision-making process regarding product designs and color schemes.

Wedding Consultant

Fresh Cut Flower Wholesalers
Mount Wellington, AUK
12.2018 - 05.2021
  • Built strong relationship's with local and national Florists to supply the best quality flowers
  • Always ensured customers the highest quality and finest product available
  • Developed superior organization skills for preparing for week to week orders
  • Dealt effectively with suppliers and growers for ordering product on a weekly basis to supply customers needs
  • Learnt to work in a very fast paced environment and manage stress accordingly
  • Developed strong people skills by dealing with walk in customer's on a daily basis
  • Maintained good customer relationships via email and phone contact.
  • Continuously going out of the way to ensure customers are supplied the right product , sticking to their budget and colour palette
  • Invoicing customers.
  • Doing daily pricelist updates and specials with excel
  • Quoting customers on big orders
  • Advising customers of availability on product range to enable excellent customer service
  • Receipting inward product that comes in direct from growers

Florist Manager

Honeybunch
Clevedon, AUK
10.2016 - 11.2018
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Researched issues to obtain appropriate answers to customer inquiries
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly
  • Travelled to Hong Kong to manage a Pop up shop leading up to Christmas to ensure everything ran effectively
  • Learnt to deal and manage with high-stress and busy situations
  • Dealt with all aspects of sales , including walk ins , phone orders and online orders

Bartender/Waitress

The Roebuck
Alcester , Stratford-on-Avon UK
10.2015 - 09.2016
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
  • Prepared beverages and filled food orders for customers

Florist

Scent
Pukekohe, AUK
08.2011 - 10.2015
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
  • Drove customer satisfaction by providing recommendations for greenery and flower pairings
  • Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Skills

  • High organization skills and planning - have ability to stay focused on different tasks Use time and energy to achieve tasks effectively and efficiently as well as keeping work places neat and functional
  • Fantastic costumer service - Been in customer service for more than 10 years now I make sure to take things a step further to exceed rather than just meet expectations , making sure to always value customers time with a pleasant and welcoming attitude
  • Time efficiency and working well under pressure - When I first was trained to learn to become a florist , I had a weeks training before my former boss went away for a week for business meetings Within that week I looked after the shop while completing orders and prepared flowers for a large funeral This taught me time management as well as coping under pressure with a fast past environment
  • Great communication skills and relationship building - I am a real people person I always have a smile on my face and find it easy to communicate and build relationships with work colleges and customers Big thing for me is to constantly keep customers and work colleges in the loop as it builds a trustworthy relationship
  • Adaptability to learn quickly on the Job

References

References available upon request.

Timeline

Customer Service, Office Administrative

Ribbon & Blues
05.2021 - 05.2024

Wedding Consultant

Fresh Cut Flower Wholesalers
12.2018 - 05.2021

Florist Manager

Honeybunch
10.2016 - 11.2018

Bartender/Waitress

The Roebuck
10.2015 - 09.2016

Florist

Scent
08.2011 - 10.2015

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Renee Allan