A support-orientated professional driven by a commitment to supporting individuals and fostering independence.
Compassionate Intervention School Support Officer with a passion for helping and guiding students as well as the families within our surrounding school community.
Known for building positive and lasting relationships within the work-place to help with positive and efficient task completions. Skilled in student support, administrative assistance, and classroom management.
Excel at communication, empathy, and problem-solving to create positive environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Intervention Support Officer
Elizabeth North Primary School
04.2021 - Current
Developed resources for classroom activities and school programs.
Implemented numeracy and literacy programes to enhance student-well-being and academic success.
Timetabling and working closely with numerous teachers across year levels 3, 4 and 5 for successful intervention grouping.
Support students presenting with complex behaviours, utilising calm, trauma-informed and regulation-based strategies to de-escalate situations and maintain safe learning environments.
Support lesson delivery by reinforcing instructions, clarifying tasks and guiding students during whole-class, small-group and one-on-one learning.
Support students during excursions, swimming lessons, sports days and whole-school events.
Build strong, positive relationships with students and families, including those from complex or high-needs backgrounds.
Identify and respond to child safety concerns, making reports to the Child Abuse Report Line in consultation with school leadership.
Assist with emergency procedures, including fire evacuation drills and safety training.
Developed and maintained student records using school management systems.
Facilitated communication between teachers, parents, and administration for student support.
Implemented programs to enhance student well-being and academic success initiatives.
Supervised student activities during lunch breaks or recess periods.
Responded promptly to emails sent by teachers regarding student-related matters.
Assisted teachers with lesson planning and preparation of materials for classes.
Retail and Stock Manager
Sussans
01.2003 - 01.2011
Managed inventory levels and ensured accurate stock replenishment.
Oversaw daily stock operations and coordinated with team members.
Implemented efficient storage solutions to optimize space utilization.
Trained new staff on stock management procedures and safety protocols.
Collaborated with suppliers to streamline ordering processes and deliveries.
Built positive customer relationships.
Waitress/Cook's Assistant
Billy Baxter's
01.2001 - 01.2003
Provided exceptional customer service in a fast-paced dining environment.
Took and processed food orders accurately using POS system.
Assisted in training new staff on restaurant procedures and service standards.
Handled customer inquiries and resolved issues promptly and professionally.
Education
Certificate 3 Education Support -
Open Colleges
Sydney, NSW
Xavier College
Gawler, SA
12.1999
Certificate 4 - Book Keeping
TAFE
Skills
Intervention program implementation
Phonemic Awareness
Resource Preparation
Sight Word Recognition
Spelling
Curriculum Delivery
Time Management
Peer Management
Organisation Skills
Communication Skills
Teamwork
Behavior management strategies
Classroom resource development
Student assessment support
Record keeping systems
Team collaboration
Communication skills
Time management
Emotional intelligence
Certification
Verbal Intervention Working with Children and Young People – Traditional Classroom Learning
Thinking Maths Professional Development Certificate
Cert 3 Education Support
EAR Authority to Work Letter
Education and Care - Responding to Risks of Harm, Abuse and Neglect
Understanding and responding to self harm and suicidal behaviour in an education setting.
Working with Children Check - CLEARED
Police clearance
References
Chris Taylor - Line Manager 2025
0438 864 890
Jade Mattin - Assistant Principal and Line Manager 2022-2024