Summary
Overview
Work History
Skills
Timeline
Generic

Scott Baillie

Nowra,NSW

Summary

Date of Birth: 21/07/1990 Personal Introduction: Friendly, fun, reliable and well presented individual seeks a career in the retail industry. Willing to work full-time, part-time or casual offering a perspective employer previous experience, excellent customer service skills, a good understanding of Occupational Health and Safety principles.

Overview

19
19
years of professional experience

Work History

Waitress and Food Preparation

Zefferelly Pizzeria
01.2008
  • General cleaning duties, general customer service, preparation of specialty coffees, taking customer orders

Sales assistant

Georges Cameras, George
01.2000
  • General customer service including selling high end video cameras on commission
  • Developing film, digital photo printing, photo restoration, ordering stock, assisting multicultural customers, taking approved passport photographs, general cleaning duties

08.2010 - 09.2011

Sales Assistant

Bush Surf
10.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.

Sales Assistant

Bakers Delight Vincentia
03.2010 - 04.2010
  • General cleaning, setting up the shop for the day, counting the money at the end of the day, general customer service

Sales Assistant & Deli Manager

Brays IGA
07.2006 - 07.2009
  • General customer service including managing NSW lotteries and delicatessens, opening and closing of premises and working unsupervised, basic office duties, balancing tills, stock replenishment, filling shelves, food preparation, maintain high standards of food presentation and hygiene & general cleaning duties.

Waitress

Cafe Bay Breeze Callala Bay
01.2006 - 01.2007
  • Preparation of specialty coffees, preparation of food, taking customers orders in person and by phone, general customer service & general cleaning duties.

Skills

  • And Attributes:
  • Proficient at cash handling and using EFTPOS
  • Able to balance tills and handle floats
  • Very intelligent and a quick learner
  • Excellent computer skills with knowledge of entire Microsoft suite and internet usage
  • Able to undertake opening and closing of premises
  • Good administration and office skills
  • Able to maintain high standards of cleanliness and hygiene
  • Very good standards of literacy and numeracy
  • Working with fresh produce
  • Answering phone calls
  • Personal Qualities:
  • Loyal, responsible and committed
  • Great work ethic, very hard working, flexible and adaptable
  • Enjoys a challenge & always does the best job possible
  • Good communication & interpersonal skills
  • Good sense of humour with ability to use listening skills
  • Able to work unsupervised as well as part of a team

Timeline

Sales Assistant

Bush Surf
10.2023 - Current

08.2010 - 09.2011

Sales Assistant

Bakers Delight Vincentia
03.2010 - 04.2010

Waitress and Food Preparation

Zefferelly Pizzeria
01.2008

Sales Assistant & Deli Manager

Brays IGA
07.2006 - 07.2009

Waitress

Cafe Bay Breeze Callala Bay
01.2006 - 01.2007

Sales assistant

Georges Cameras, George
01.2000

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Scott Baillie