Renee Barba
Gold Coast
Summary
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilises strategic planning and process optimisation to enhance clinic operations.
Fitness professional prepared to bring a wealth of knowledge in physical training and client wellness. Known for my collaborative approach and adaptability, consistently fostering environment of support and motivation. Seasoned strength trainer with key skills that include strength training, cardio conditioning, and nutritional guidance.
Overview
9
9
years of professional experience
Work History
Practice Manager
Mt Gravatt Vet Clinic
11.2020 - Current
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Enhanced the quality of veterinary care by staying current on industry trends and best practices through continuing education courses.
Barista
Pups & Cups Cafe
01.2020 - 11.2020
- Maintained a clean and organised workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Trainee Vet Nurse
The Vet Lounge
03.2016 - 11.2019
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.
- Engaged with customers on social media platforms, improving online presence and customer interaction.
- Facilitated smoother operations by maintaining clean and organised workspace.
Education
Certificate IV - Certificate IV in Fitness
National Health & Fitness Academy
Gold Coast 12.2024
High School Diploma -
Pimpama State Secondary College
Gold Coast, QLD10.2018
Certificate II - Vet Nursing
Animal Industries Resource Centre
Brisbane 01.2018
Skills
- Motivational Coaching
- Leadership skills
- Client Engagement
- Bubbly, Positive Attitude
- Flexible and Adaptable
- Excellent Communication
- Reliable and Responsible
- Organisational Skills
Hobbies
Strength Training
Running
Jetski Beach Days
Taking my dogs on adventures
Timeline
Practice Manager
Mt Gravatt Vet Clinic
11.2020 - Current
Barista
Pups & Cups Cafe
01.2020 - 11.2020
Trainee Vet Nurse
The Vet Lounge
03.2016 - 11.2019
Certificate IV - Certificate IV in Fitness
National Health & Fitness Academy
High School Diploma -
Pimpama State Secondary College
Certificate II - Vet Nursing
Animal Industries Resource Centre
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