Renee Bates

Colour and Design Consultant

• Provided expert guidance on colour selection for a wide range of interior and exterior design projects, ensuring alignment with client vision and project goals.
• Created tailored mood boards based on clients' specific colour palettes, supporting cohesive and visually appealing design concepts.
• Strategically applied colour theory, materials, finishes, and lighting to enhance spaces and achieve defined design objectives.
• Collaborated with clients to finalise selections for fixtures, fittings, lighting, and colours—both internal and external—and compiled these into formal construction specification documents.
• Issued detailed quotes based on client selections and specifications, ensuring transparency and accuracy in project pricing.
• Managed updates to construction specifications, working drawings, and documentation, incorporating all approved variations and ensuring clear communication with trades and site supervisors.
• Enhanced company reputation by maintaining strong attention to detail in all aspects of work, from initial client meetings to final walkthroughs.

Customer Service & Issue Resolution

• Handled escalated customer calls with professionalism and calm, delivering effective resolutions that met both client expectations and company standards.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Set up insurance policies for clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Achieved sales and performance targets.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Payroll duties including, calculating wages, collecting employee data, preparing paychecks and processing employee payments, timesheet management, payroll tax, superannuation
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Recruitment, conducted interviews and onboarding of new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Reduced environmental impact by initiating recycling program and promoting paperless processes.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

• Assisted clients in selecting colours that complemented their personal style, resulting in increased confidence in design choices.
• Determined personalized needs, tastes and design preferences through thorough client consultations.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.