Summary
Overview
Work History
Education
Skills
Timeline
Generic

Renee Billinghurst

South Yarra,VIC

Summary

Occupational skills Highly developed interpersonal skills. Self-motivated and efficient working autonomously Efficiency in learning and adapting to new work environments. Good networking skills and have the ability to deal with a wide variety of client companies and customers. Extensive experience with managerial duties; co-ordination and administration of tasks. Maintaining correspondence for internal and external communications. Proven initiative in process improvement and adaptation. Highly experienced sales consultant, hardworking, friendly and thrive in a team environment. I have 20 years’ experience in Sales, customer service, and administration. Excellent reputation for being dynamic and people focused. People focused leader, managing and leading others through change, resolving problems, balancing priorities and driving overall operational improvements. Enthusiastic about learning, patient and work well with people from all diversities. Always looking to expand knowledge and further professional development.

Overview

17
17
years of professional experience

Work History

Sales Consultant

Care About
05.2022 - Current
  • Provide high level of support and customer service
  • Determine needs of customer, and offer solutions to align said needs with company services
  • Educate customer to better understand nuances of aged care industry
  • Meet and exceed sales quotas, establish long-lasting relationships with customers
  • Achievements
  • Sales: Assisting customers with finding suitable aged care home, and/or financial service depending on their individual care needs
  • Manage customer relations: Internal and external account management and customer communications
  • Undertake general customer service: Assisting customers by advising on industry standards and providing personalised solutions depending on their individual care needs.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Sales consultant

Solargain
05.2016 - Current
  • Provide high level of customer service
  • Determines needs of customer and offer solutions to those needs through company’s products or services
  • Meet or even exceed sales quotas, establish long-lasting relationships with clients manage specific sales territory to produce customer base, promote products and services; contact both potential and present customers
  • Achievements
  • Sales: Selling solar pv, solar hot water and batteries to customers over the phone and in person
  • Manage customer relations: Internal and external account management and customer communications
  • Undertake general customer service: Assisting customers with solar quotes, general enquiries, problem solving, online, over the phone and in person
  • Diamond Energy (renewable electricity retailer)
  • Customer service and sales - permanent, full time

Sales Consultant

Diamond Energy
12.2013 - 05.2016
  • Provide integrated administrative support in small, self-managing team
  • Excel in providing excellent customer service, coordinating external clients, manage new sales leads, assist with relevant internal and external communications and actively participate in process development
  • Achievements
  • Co-ordinate Sales: management of sales leads and quoting new residential and business customers
  • Manage customer relations: internal and external account management and customer communications
  • Develop and improve processes: actively involved in developing internal and external communications regarding sales, marketing and content development
  • Undertake general customer service: assisting customers with general enquiries, problem solving online, over phone and in person
  • Processing of online payments, invoicing and CRM management.

Sales Coordinator

AGL Solar
10.2011 - 12.2013
  • As a sales coordinator for AGL Solar, I administered and managed sales, daily reporting, staff training and managing logistics within the sales team
  • This role further developed my leadership skills and ability to prioritise tasks
  • I worked autonomously and implemented various initiatives to improve productivity and gain positive outcomes
  • Achievements
  • Sales team coordination: general management of staff, implement tasks, rosters, leave, distribution of sales leads and updating sales team of new promotions
  • Implement compliance procedure: ensure the sales team was informed of changes within the business and to legislations in the solar industry
  • Sales reporting and KPIs: daily reporting of individual targets and overall sales
  • Monitor stock: liaise with the operations team to ensure sales forecasting for ordering stock
  • Develop and improve processes: actively involved in developing internal and external communications regarding sales, marketing and content development
  • Customer service: assisting customers with general sales enquiries, problem solving and administrative tasks
  • Market Research: researching market trends and potential customers and their individual needs.

Licensing Officer, Conciliation Officer, Compliance Officer and Mediator

Department of Commerce
01.2007 - 01.2011

Education

Certificate IV in Government statutory compliance -

Aragon W.A

Senior First Aid - undefined

St John Ambulance

Secondary Graduation - undefined

Skills

Highly developed interpersonal skills

Self-motivated and efficient working autonomously

Efficiency in learning and adapting to new work environments

Good networking skills and have the ability to deal with a wide variety of client companies and customers

Extensive experience with managerial duties; co-ordination and administration of tasks

Maintaining correspondence for internal and external communications

Proven initiative in process improvement and adaptation

Timeline

Sales Consultant

Care About
05.2022 - Current

Sales consultant

Solargain
05.2016 - Current

Sales Consultant

Diamond Energy
12.2013 - 05.2016

Sales Coordinator

AGL Solar
10.2011 - 12.2013

Licensing Officer, Conciliation Officer, Compliance Officer and Mediator

Department of Commerce
01.2007 - 01.2011

Certificate IV in Government statutory compliance -

Aragon W.A

Senior First Aid - undefined

St John Ambulance

Secondary Graduation - undefined

Renee Billinghurst