Renee' Block
Gold Coast,Australia
Summary
In 2023 I was awarded the "Lactalis Distributor
Employee of the Year for Qld". This was awarded for exceptional performance and contribution throughout
the year.
I am an organised Office Manager with noted experience in administrative management. I prioritise projects and multitask effectively to achieve goals. I am a methodical and detail-oriented team player with expertise in team leadership. By offering these skills and a strong work ethic, I am a leader and problem-solver dedicated to promote organisational efficiency. I use independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
Coastal Milk Supplies
01.2014 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling truck runs and weight loads for all trucks and drivers.
- Stock/inventory ordering and receivals.
- Maintained successful relationships with all suppliers and contractors.
- Ordering, Delivery Dockets, Invoices, Credits.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated all staff training and meetings.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Loscam Reconciliations
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hire of all employees .
- Completed data entry tasks with accuracy and efficiency.
Receptionist Administrator
Coastal Milk Supplies
09.2008 - 01.2014
- Data entry, Orders, Delivery Dockets and Invoicing.
- Resolved issues through active listening and escalating any major problems to manager.
- Handled complaints and questions, and re-directed calls to management.
- Oversee office equipment maintenance to support continuous and uninterrupted operations.
- Managing and scheduling truck runs and weight loads for all trucks and drivers.
- Resolved customer complaints and escalated any issues to management.
- Kept reception area clean and neat to give visitors positive first impression.
- Fulfilled customer requests for all orders and special deliveries.
- Managed multiple tasks and met all deadlines.
- Restocked supplies and placed purchase orders.
Office Assistant/ Sales
Clark Rubber
11.2006 - 09.2008
- Completed clerical tasks such as filing, copying, and answering customer telephone calls promptly.
- Ordering all stock from suppliers and meeting deadlines with special orders.
- Helping serve customers on the sales floor.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered customer telephone calls promptly.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Office Administration
Global Ink Resources
06.2004 - 06.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Resolved customer problems and complaints.
- Stocktake of all inventory
- Filing, Faxing, Copying, Mail.
- Supplier and Purchase Orders
- Handled cash transactions and maintained sales and payments records accurately.
- Return Authorisations
- Helped in factory when there was staff shortages.
- Resolved issues and maintained high customer service.
- Processing of Orders, Invoicing, Credit Notes.
Education
Fundraising/Foster Coordinator
Skills
- Office Administration
- Data Entry
- Administrative Support
- Staff Recruitment
- Office Management
- Customer Service
- Staff Training
- Compliance Monitoring
- Employee Supervision
- Clerical Support
- Employee Training
- Problem Solving
- Time Management
Certification
PFN IN HOUSE SYSTEM
(Parmalat Franchise Network)
EXCEL
MICROSOFT WORD
OUTLOOK
References
Mr Chris Nicholls. Owner/ Manager - Coastal Milk Supplies, Gold Coast.
(m) 0438 957 677 (e) chrisozbug@yahoo.com.au
Mr Viv Rees. Operations Manager - Coastal Milk Supplies. Gold Coast.
(m) 0416 820 316 (e) trees@somerville.qld.edu.au
Timeline
Office Manager
Coastal Milk Supplies
01.2014 - Current
Receptionist Administrator
Coastal Milk Supplies
09.2008 - 01.2014
Office Assistant/ Sales
Clark Rubber
11.2006 - 09.2008
Office Administration
Global Ink Resources
06.2004 - 06.2008
Fundraising/Foster Coordinator
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