RENEE BROWN
Moana,SA
Summary
My proudest accomplishment is my compassion for the patients in my care, who have inspired me to continue my career as a nurse and to begin studies in social work. I believe that helping people has given my life meaning, and I am excited about the opportunity to further develop my ability to provide for patients by assisting them in making the most of their own abilities and empowering them to be the best they can be with guidance and resources.
Overview
11
11
years of professional experience
Work History
Care Manager
ACH Group
09.2023 - Current
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
Enrolled Nurse
SA Health
11.2022 - Current
- Working under the supervision of a Registered Nurse, assisting with the provision of professional high quality patient centred care to patients within the acute setting
- Maintaining cooperative and productive working relationships with all members of the multidisciplinary healthcare teams
- Implementing appropriate and evidence based nursing care and assisting with general and specialised procedures from nursing care plans
- Prioritising own work program to achieve defined outcomes and exercise judgment when it is required to solve problems arising in work area
- Ensuring all nursing care is documented and working within the Enrolled Nurse scope of practice to patients, other health care team members
- Contribute to professional development by maintaining ongoing personal education and training.
COVID-19 Screener
SA Pathology
10.2021 - Current
- Undertake a pathology collection service to obtain a patient sample specimen
- Provide a high level of customer service and care to patients in various settings
- Manage patient specimens to ensure the delivery of quality samples
- Data enter patient and testing information into computer systems
- Ensure that specimens are stored and transported under specific conditions
- Infection control related to Personal Protective Equipment as well as handling specimens., Staff Training & Employment
Enrolled Nurse/Data Entry Clerk
International SOS
03.2022 - 10.2022
- Developed and maintained databases to store customer information.
- Collated and organized data entry documents into filing systems for easy access.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Drew up and administered Covid Vaccinations to Vulnerable Patients in their home or residential environments
Data Entry and Administration
Aspen Medical
03.2021 - 12.2021
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Data entry at vaccination clinics
- Field administration
- Country Wide complaints and complications
- Use of Australian Immunisation Record (AIR)
ALLOCATIONS AND RECRUITMENT ASSISTANT
Prime Medical Placements
01.2019 - 03.2020
- Understanding client care requirements and matching appropriates staff members to the job
- Prioritizing orders and requirements
- Handling a busy switch board and taking new shift orders whilst outbound calling staff to fill shifts
- Taking availability from staff for upcoming shifts
- Managing bookings via phone and email
- Ensuring all staff documentation is up to date prior to placing them in a shift
- Assisting in recruitment
- Phone Screening and reference checks
- Letters of Offer
SENIOR TRAVEL CONSULTANT
THOR TRAVEL, Airlines Top
01.2017 - 05.2019
- Researching and creating exquisite travel itineraries for high end clients
- Communication with clients, wholesalers and representatives
- Accounts Management
- Customer Service and Complaint Management
- Decision Making
- Booking of Flights, Hotels, Transfers and Tours
- Visa Applications and requirements knowledge
- Insurance Applications and Claims
- Marketing
- Opening & closing of office
- Banking & reconciliation
- Achievements
- Becoming a Senior Travel Consultant
- Receiving excellent Customer Feedback
- Being selected for an Educational to South Korea
- Singapore
CRUISE CONSULTANT
PHIL HOFFMANN TRAVEL
11.2013 - 12.2016
- Designed and booked travel itineraries to suit each individual client needs and request
- Communication with clients, wholesalers and representatives
- Accounts Management
- Customer Service and Complaint Management
- Booking of Flights, Hotels, Transfers and Tours
- Visa Applications and requirements knowledge
- Insurance Applications and Claims
- KPI's
- Achievements
- Constantly meeting KPI's and Targets
- APT Canada Top Achiever Trip
- Sunlover Holidays Top 10 Seller – Hayman Island & Qualia
STORE MANAGER
FACTORIE COTTON ON GROUP
12.2012 - 11.2013
- Supervised and trained 8 team members to develop a professional demeanour and positive attitude to ensure 100% satisfaction
- Directed and Supervised Staff Performance
- Customer Service
- Budget and Stock Management
- Banking and Account Reconciliation
- Sales management
- Consulted customers with the latest style and trends
- Achievements
- Designed and implemented a new floor plan for better merchandising and customer friendly approach
- Consistently increased Monthly sales takings by over 10%
- Implemented a new yield and shrinkage management procedure
Education
Bachelor of Social Work -
Charles Darwin University
Casuarina, NT11.2027
No Degree - Diploma of Nursing
Australian Nursing And Midwifery Federation
Adelaide06.2022
Skills
- Excellent Customer Service Skills
- Advanced Computer Skills and Knowledge
- Strong Communication Skills
- Solid Active Listening Skills
- Good Multitasking Skills
- Ability to Show Resilience
- Capable of Working Independently and in a Team
- Ability to Work Under Pressure
- Conflict Resolution
- Time Management
- Decision Making
- Self-Motivated
Timeline
Care Manager
ACH Group
09.2023 - Current
Enrolled Nurse
SA Health
11.2022 - Current
Enrolled Nurse/Data Entry Clerk
International SOS
03.2022 - 10.2022
COVID-19 Screener
SA Pathology
10.2021 - Current
Data Entry and Administration
Aspen Medical
03.2021 - 12.2021
ALLOCATIONS AND RECRUITMENT ASSISTANT
Prime Medical Placements
01.2019 - 03.2020
SENIOR TRAVEL CONSULTANT
THOR TRAVEL, Airlines Top
01.2017 - 05.2019
CRUISE CONSULTANT
PHIL HOFFMANN TRAVEL
11.2013 - 12.2016
STORE MANAGER
FACTORIE COTTON ON GROUP
12.2012 - 11.2013
Bachelor of Social Work -
Charles Darwin University
No Degree - Diploma of Nursing
Australian Nursing And Midwifery Federation
Similar Profiles
Jessica WinstonJessica Winston
Cleaner at ACH GROUPCleaner at ACH GROUP
Susnita ThaklungSusnita Thaklung
Registered Nurse at ACH GroupRegistered Nurse at ACH Group
Danielle GordonDanielle Gordon
Home Manager, Healthia at ACH GroupHome Manager, Healthia at ACH Group