Renee Burgess
Summary
Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Support Worker
Keylinks Communities
04.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Monitored clients' progress to adjust treatment plans accordingly.
Residential Support Worker
Seasons Living
04.2021 - 06.2023
- Helped build important life skills such as cooking and cleaning.
- Monitored client medications and adherence to individual treatment plans.
- Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
- Provided counselling and crisis intervention services.
- Supervise residents within facility and on community outings.
- Assisted residents with basic activities of daily living.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
- Scheduled and accompanied clients to medical appointments.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Remained alert to problems or health issues of clients and competently responded.
- Ran errands for patients, did shopping, and picked up other necessities.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Reported changes in resident condition and health to resident care manager.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Provided patient care by supplying and emptying bedpans, applying dressings and supervising exercise routines.
- Collected patient specimens, vital signs, input and output and other delegated measurements.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Used stretchers and wheelchairs to transport patients to treatment units.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Supported needs of residents under long-term care.
Sales Manager
Bubs & Bigger
02.2002 - 11.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Built relationships with customers and community to establish long-term business growth.
Support Worker
Blue Nurses
01.1994 - 10.1999
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
Education
High School Diploma -
St Mary's Catholic College
Dalby, QLD12.1994
Skills
- Transcription and Dictation
- Emotional Support
- Spreadsheet Development
- Life Skills Development
- Daily Living Support
- Documentation Abilities
- Clean Driving Record
- Daily Living Assistance
- Cleaning and Sanitizing
- Mobility Assistance
- Meal Preparation
- Case Documentation
- Emergency Response Training
- Treatment Planning
- Patient Support
Certification
CPR
First Aid
Managing Stress
Food Alert
Recognizing changes in patients
Slips trips and falls awareness training
Medication administration
Manual Handling
Infection Control
Cert 3 aged care
First Aid, CPR, Fire Safety & evacuation, Recognizing changes in Patients, Food Safety and handling
These were all mandatory to work with patients (clients).
Additional Information
I hold my Blue Card and yellow card
Rights to work in australia
Criminal history check
Timeline
Support Worker
Keylinks Communities
04.2023 - Current
Residential Support Worker
Seasons Living
04.2021 - 06.2023
Sales Manager
Bubs & Bigger
02.2002 - 11.2008
Support Worker
Blue Nurses
01.1994 - 10.1999
High School Diploma -
St Mary's Catholic College
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