Renee Burgess
Takura,QLD
Summary
Proven leader in hospitality management, adept at boosting revenue and enhancing guest satisfaction at Mid Coast Motor Inn. Skilled in reservation management and exceptional guest services, I led a team to increase occupancy rates and maintain high customer service ratings. Expert in complaint handling and marketing, my strategies consistently achieved business objectives and improved operational efficiency.
Overview
11
11
years of professional experience
Work History
Motel Manager/2IC Manager
Mid Coast Motor Inn
10.2013 - Current
- Trained staff on best practices, enhancing overall motel performance and guest experience.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Managed daily operations for better customer service and increased revenue.
- Increased customer service ratings through personable service.
- Assisted with development and distribution of marketing materials for facility.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Increased repeat business through excellent customer service and targeted marketing efforts.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Oversaw day-to-day operations of 25-room hotel with staff of 8 employees.
Retail Manager
Lincraft Maryborough
08.2023 - 02.2024
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Answered questions about store policies and addressed customer concerns.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained and developed new employees for ease of transition into team.
Education
Certificate IV - Welfare
Tafe - Welfare
Macksville01-2000
Skills
- Reservation Management
- Front Desk Operations
- Property Maintenance
- Complaint Handling
- Sales and Marketing
- Emergency Preparedness
- Security management
- Budget Planning
- Guest Relations Management
- Housekeeping supervision
- Hospitality
- Revenue management
- Cash Handling
- Guest services management
REFEREE
Mid Coast Motor Inn - Manager Owner
Tony Maiuolo - 0427683544 / 02-65683544
Timeline
Retail Manager
Lincraft Maryborough
08.2023 - 02.2024
Motel Manager/2IC Manager
Mid Coast Motor Inn
10.2013 - Current
Certificate IV - Welfare
Tafe - Welfare
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