Renee Carpenter

• Reduced loan processing time by implementing efficient workflow management systems.
• Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
• Strengthened relationships with clients by providing personalised service and addressing concerns promptly.
• Developed and maintained relationships with customers, lenders and other third parties.
• Processed loan applications and monitored progress from start to finish.
• Assisted customers with completing loan applications and other paperwork.
• Assisted customers with the settlements of their loans.

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Enhanced productivity by organising travel arrangements and coordinating accommodations for executives.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Improved office efficiency by implementing new filing systems and document management processes.

• Liaised with vendors regarding candidate interviews
• Created evaluation spreadsheets for interview panels
• Organised shortlisting meetings and interviews for panels
• Onboarded Labour Hire, APS and Non Ongoing staff
• Liaised with internal departments to assist with onboarding
• Kept Sharepoint and Objective folders up to date
• Closed out recruitment rounds
• Kept vendors up to date on the recruitment process
• Implemented a new internal Recruitment Request Form, that captures more details for the Talent team, to assist in the onboarding of Labour Hire staff
• Monthly reporting for the ISC meeting
• General ad-hoc duties as required

• Operated and maintained applicant tracking and candidate management systems.
• Verified applicant references and employment details.
• Promptly corresponded with applicants and coordinated interviews
• Reference checks
• Performing Functional Assessments for drivers
• Allocating training for drivers
• Organising inductions on site for drivers in Port Kembla
• Searching database (Fast Track 360) for suitable candidates for on call roles
• Ensuring candidates are placed against job orders in order for them to receive payment
• High volume of phone calls and emails
• Performing police checks and booking in candidates for medicals
• Other ad hoc duties as required

· Providing executive support to the First Assistant Secretary (FAS) of Online Safety, Media and Platforms

· Organising FAS’s diary

· Booking meetings and meeting rooms

· Liaising with internal and external stakeholders

· Keeping track of Ministerial Briefs

· Organising of Weekly Executive Meeting, including liaising with Assistant Secretaries for input, collating of information and agenda

· Other ad hoc duties as requested

• Assisting 4 brokers with lodging home loan applications
• Respond to requests for missing information from lenders
• Processing of deposit bonds
• Answering phones
• Greeting customers
• Following up on new leads
• Booking of appointments
• Updating client database
• Keeping accurate records
• Maintaining figures for loans
• Filing, general ad hoc duties
• Implementing processes

• Booking of funerals
• Liaising with funeral directors
• Customer service
• Data entry
• Collating, scanning and filing of documents
• Liaising with Lawyers
• Administration duties as required
• Organising mental health training for all Defence employees
• Liaising with external stakeholders

• Supervising a team of helpdesk operators and escalation processes
• Recruitment, training and mentoring of new staff
• Escalating IT issues to the Department of Human Services for resolution
• Liaising with clients, including Department of Human Services, parents and internal stakeholders
• Complaints management
• General correspondence with customers via e-mail and telephone
• First point of contact for Child care Services Software Providers
• Subject expert provision of child care benefit payments, legislation and policy support
• Early childhood and care program management and initiatives
• Follow up of jobs (Unresolved and Resolved)
• FaCS Online Funding Management System (FOFMS) experience
• Specialist activities, including claim assessments, debt recovery and forensic investigation of transactions

• Design and development of child care policies
• Stakeholder engagement and management of new policy queries
• Secretariat responsibilities, including meeting organisation and minutes
• Administrative support to executive