RENEE CEAPA

Company Overview: TIC Rail is a nationally accredited RTO delivering funded and fee-for-service rail training programs nationally.

• Led business development and delivery strategy across multiple states, specialising in new entrant training for the rail sector.
• Built high-trust partnerships with government agencies, major contractors, community organisations, and network operators.
• Designed training programs aligned with funding streams, skill shortages, and long-term employment goals.
• Delivered programs in culturally diverse and remote regions, ensuring wrap-around support and local stakeholder buy-in.
• Secured and managed government funding contracts while ensuring compliance, reporting, and stakeholder transparency.
• Advocated for social procurement, embedding Indigenous participation and community outcomes into rail projects.
• Built cross-sector partnerships with Transport Operators, Indigenous organisations, and community groups to deliver targeted rail infrastructure training programs.
• Championed social procurement and inclusion strategies that directly led to increased Aboriginal and regional workforce participation.
• Developed and implemented strategic engagement frameworks to identify client needs, align delivery models, and report on outcomes across WA, SA, and NSW.
• Created business cases to support program proposals, successfully gaining funding and executive-level support.
• Acted as lead negotiator for national accounts and key training initiatives, managing end-to-end stakeholder communication.
• Supported compliance and audit readiness by coordinating with internal teams to align training delivery with regulatory standards.
• Initiated and delivered practical community info sessions and forums to promote rail careers and training uptake among jobseekers.
• Regularly collaborated with project managers, compliance officers, and trainers to ensure seamless rollout of new training products.
• Streamlined internal processes for increased efficiency in lead generation and follow-up activities.
• Implemented strategic marketing initiatives to expand brand awareness and increase market share.
• Launched successful promotional campaigns that generated significant increases in revenue yearly.
• Coordinated joint ventures between the company and external organisations for mutually beneficial collaborations.
• Developed comprehensive market analyses to identify growth opportunities and areas for improvement.
• Increased regional sales by identifying and developing new business opportunities in targeted industries.
• Secured long-term contracts by establishing strong relationships with key decision-makers and stakeholders.
• Collaborated with cross-functional teams to develop innovative solutions tailored to client needs.
• Championed data-driven decision-making processes throughout the organisation for optimal business outcomes.
• Delivered engaging presentations at industry events, showcasing company''s products and services.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

• Provided tailored advisory services to Indigenous entrepreneurs across NSW, supporting business growth and funding access.
• Facilitated cultural and commercial alignment for small businesses participating in state and federal procurement.
• Delivered workshops, built industry networks, and developed reporting frameworks to measure outcomes.
• Increased client satisfaction by providing tailored business advice and strategies for growth.
• Capitalized on strategic business partnerships to foster new market penetration.
• Recommended initiatives to improve performance and maximize return on sales incentives.
• Assisted in marketing campaign design and performance measurement.
• Liaised and collaborated with client teams to identify potential risks and pain points in deliverables and services.
• Identified new market opportunities for clients, fostering business expansion and increasing revenue potential.
• Advised clients on best practices in human resource management, fostering a positive work environment and increased employee retention rates.
• Developed strong relationships with clients, ensuring trust and open communication throughout the advisory process.
• Facilitated workshops and trainings to enhance employee skills and productivity, contributing to overall company success.
• Conducted competitive analysis research, providing insight to growth opportunities.
• Implemented data-driven approaches to problem-solving, utilizing advanced analytics tools to identify trends and uncover insights that drove results.
• Established credibility as a trusted advisor through consistent delivery of high-quality services that generated tangible results for clients'' businesses.
• Developed complete business plans and operational strategies for new and existing business.
• Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
• Maintained database systems to track and analyze operational data.

• Managed strategic relationships with infrastructure clients and community groups.
• Developed and rolled out Indigenous employment and training programs aligned with funding and industry standards.
• Embedded cultural protocols into stakeholder engagement and internal training processes.
• Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
• Developed strong rapport with clients through consistent follow-up and attention to detail.
• Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
• Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
• Collaborated with internal teams to resolve client issues quickly and efficiently.
• Coordinated closely with sales teams to support the pursuit of new business opportunities within existing accounts.
• Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
• Implemented strategies for client retention, resulting in increased repeat business and referrals.
• Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
• Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
• Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
• Monitored project progress against established timelines while proactively updating stakeholders on any potential setbacks or roadblocks.
• Managed customer relations on ongoing basis to maximize customer retention.
• Provided exceptional customer service by addressing concerns promptly and professionally.
• Organized promotional events and interacted with community to increase sales volume.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Delivered business growth in the VET sector through targeted strategy, outreach, and client onboarding.
• Supported bid writing, compliance, and sales pipeline management.
• Expanded client base by identifying and targeting new business opportunities through market research and analysis.
• Used SalesForce to handle current portfolio and prospective leads.
• Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
• Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
• Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for the sales team.
• Launched new products or services successfully by coordinating with internal teams to ensure seamless go-to-market execution.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to achieve desired results.
• Managed budget allocations effectively to maximize ROI on marketing initiatives while minimizing unnecessary expenses.
• Developed business pipeline using cold and warm techniques.
• Reviewed client concerns and recommended appropriate changes to supervisors.
• Engaged with customers to build business relationships.
• Verified work aligned with service levels agreed and client requirements.
• Developed knowledge of company products and services to make suggestions according to customer needs.
• Kept detailed records of daily activities through online customer database.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Built relationships with customers and community to promote long term business growth.
• Met existing customers to review current services and expand sales opportunities.

• Recognised with multiple performance awards and served as a change management champion for a major Salesforce rollout.
• Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
• Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
• Streamlined internal communications by creating clear channels for information sharing among team members.
• Collaborated with cross-functional teams for the successful execution of strategic initiatives.
• Maintained smooth back-office functions to promote efficient business operations.
• Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
• Supported special financial and business projects with administrative assistance.
• Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
• Conducted thorough analysis of company data to identify trends, providing actionable recommendations for improvement.
• Coordinated company events and meetings, managing logistics to ensure seamless execution.