RENEE CHRISTIANSEN
Mooroolbark
Summary
Experienced Clinical Support Specialist with a strong background in dental nursing and over 9 years of hands-on experience in general dentistry and oral surgery. Deep understanding of clinical procedures, patient care, and dental implants/components and materials. Currently bridging the gap between clinical teams and laboratory technicians at a dental lab, ensuring clear communication, case accuracy, and high-quality outcomes, with a focus on full arch All-on-X cases using digital workflows. Skilled in intraoral scanning, sales support, dental implants and components, and clinical-lab collaboration. Delivering exceptional client service, reliable, detail-oriented, and passionate about dental innovation, seeking to contribute clinical expertise, technical support skills, and patient-focused approach to a new opportunity within the dental industry.
Overview
12
12
years of professional experience
Work History
Clinical Support Specialist Australia&New Zealand
Osteon Medical
06.2023 - Current
- All-on-X Surgical Support
- Intraoral Scanner Support (TRIOS, Medit, iTero, Primescan, etc.)
- Digital & Conventional Impression Techniques
- Clinical Consultations & Troubleshooting
- Dental Terminology & X-ray Interpretation
- Client Onboarding & Account Retention
- Dental Lab Communication & Workflow Management
- Technical Support (Multi-departmental)
- CRM / Dental Lab Software Proficiency
- National Travel & Remote Support via TeamViewer
- Clinical Training & Product Education
- Provide chairside and virtual consultations for full arch (All-on-X) dental implant cases in both clinic and hospital settings.
- Guided doctors on IOS scanning and conventional impression techniques for optimal lab workflows.
- Deliver product education and respond to clinical queries from dental professionals.
- Train clinicians and their staff on digital workflows and scanning technologies.
- Assist in troubleshooting prosthetic issues related to occlusion, fit, and function.
- Verify case accuracy before lab processing and flag incomplete data.
- Administrative & Sales Support
- Act as a primary clinical liaison between the lab and dental practices nationwide.
- Support sales and account managers with client retention and satisfaction.
- Assist with onboarding new dental clients with lab protocols and service expectations.
- Collect feedback to improve lab services and communicate client needs across departments.
- Participated in training of international stakeholders and internal teams.
- Manage professional communication via email and phone.
Senior Dental Assistant / Receptionist
Camberwell Dental Group
04.2016 - 06.2023
- Duties and Highlights – Clinical
- Chairside assistance
- Assisting in clinical and admin for oral surgeon
- OH&S operations for surgical procedures including sterilisation and hygiene
- Identifying X-rays
- Strong infection control and barrier compliance
- Proficient in dental terminology
- Reception and Administration
- Greeting patients and handling phone/email enquiries
- Building rapport with patients for positive experiences
- Managing patient records and uploading correspondence
- Booking and managing appointments via online systems
- Following up on treatment plans and cancelled appointments
- Liaising with stakeholders for coordinated care
- Proficient in Dentally, Oasis, and D4W
- Handling HICAPS, Medicare, DVA, EFTPOS, and cash payments
- Managing complaints professionally
- Ordering materials and managing stock levels
- Adapting roles to meet team and client needs daily
Senior Dental Assistant & Oral Surgery Dental Nurse / Receptionist
Monash University Health Service Dental Clinic
04.2016 - 06.2023
- Duties and Highlights – Clinical
- Chairside assistance
- Assisting in clinical and admin for oral surgeon
- OH&S operations for surgical procedures including sterilisation and hygiene
- Identifying X-rays
- Strong infection control and barrier compliance
- Proficient in dental terminology
- Reception and Administration
- Greeting patients and handling phone/email enquiries
- Building rapport with patients for positive experiences
- Managing patient records and uploading correspondence
- Booking and managing appointments via online systems
- Following up on treatment plans and cancelled appointments
- Liaising with stakeholders for coordinated care
- Proficient in Dentally, Oasis, and D4W
- Handling HICAPS, Medicare, DVA, EFTPOS, and cash payments
- Managing complaints professionally
- Ordering materials and managing stock levels
- Adapting roles to meet team and client needs daily
Dental Assistant
Registered Specialist Endodontists
10.2014 - 04.2016
- Chairside assistance
- Sterilisation and infection control
- High-level patient communication
- Front desk and phone management
- Scheduling and equipment upkeep
Customer Service
Coles Supermarket
10.2013 - 01.2015
- Delivered high-level customer service
- Resolved queries and complaints
- Maintained store standards and service targets
- Adhered to company procedures
Education
Certificate III - Dental Assisting
RMIT University
11.2015
Victorian Certificate of Education - undefined
Heathmont College
11.2013
Skills
- Strong interpersonal abilities
- Proficient in written and verbal communication
- Strong relationship management
- Problem-solving
- Adaptable to client needs
- Strategic decision-making
- Strong organizational abilities
- Proficient in administrative functions
- Strong time management abilities
- Proficient in various computer applications
- Core professional skills
- Dedicated to professional development
- Proficient time management
- Keen eye for detail
- Driven individual
- Dedicated to delivering exceptional customer service
- Positive mindset
- Collaborative team player
- Proficient in multi-tasking
Timeline
Clinical Support Specialist Australia&New Zealand
Osteon Medical
06.2023 - Current
Senior Dental Assistant / Receptionist
Camberwell Dental Group
04.2016 - 06.2023
Senior Dental Assistant & Oral Surgery Dental Nurse / Receptionist
Monash University Health Service Dental Clinic
04.2016 - 06.2023
Dental Assistant
Registered Specialist Endodontists
10.2014 - 04.2016
Customer Service
Coles Supermarket
10.2013 - 01.2015
Victorian Certificate of Education - undefined
Heathmont College
Certificate III - Dental Assisting
RMIT University
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