Renee Coad
Nerang,QLD
Summary
I am a young capable psychology undergraduate who is currently completing my Honours degree, minoring in clinical and counselling. Extensive experience working in challenging and fast-paced environments. Ambitious and willing to pursue new opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Childcare Assistant
Affinity Education Group
12.2022 - Current
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
Beverage Attendant
The Star Casino
12.2021 - 12.2022
- Accounted for all payments, carefully processing and tracking cash, check and card transactions to produce accurate sales reports
- Upheld business reputation with impeccable presentation and unparalleled service.
- Achieved personal sales goals with strong upselling and cross-selling abilities.
- Gave patrons receipts and change after processing cash payments.
- Satisfied guests with prompt assistance and friendly service.
- Balanced efficiency with exceptional service to manage guests in high-volume environment.
- Exceeded customer service expectations to earn positive feedback.
- De-escalation management
- Split attention tasks
Thrive on Therapy
- Completed and maintained accurate records regarding patients' histories, progress and services provided.
- Evaluated mental and physical condition of each person with interviews, personal assessments and records reviews
- Developed client treatment plans based on research, clinical experience and client histories.
- Helped office personnel with errands, paperwork and data entry.
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Worked effectively in a multidisciplinary team with various supports across multiple companies.
- Improved knowledge of the NDIS service and plan management
- Promoted independence by assisting, instructing and supervising clients completing activities of daily living.
- Conducted strengths-based, culturally competent and family-centered mental health rehabilitation services for vulnerable population
- Helped clients develop insight into relationships and feelings by encouraging expression and discussion.
- Helped lower suicide risks with proactive assessments and interventions.
- Focused on short-term gains and long-term outcomes with individualized approaches to mental health support
- Supported patients working to overcome dependencies with both individual and group counselling.
Volunteer
The Sanctuary for Domestic
06.2021 - 09.2022
- Helped organizations plan fundraising events and campaigns.
- Offered support and companionship to homebound and hospitalized individuals.
- Used active listening skills to communicate clearly in discussions.
- Treated people from all backgrounds with dignity and respect.
- Delivered donations, meals and other support to people unable to travel or afford necessities.
Volunteer
Hopewell Hospice
08.2021 - 12.2021
- Learned tasks quickly to improve performance.
- Coordinated volunteer schedules for full shift coverage.
- Worked flexibly to solve problems in places with limited infrastructure.
Shift Supervisor
Gundogdu Co
03.2016 - 08.2021
- Trained and mentored team members in company policies and led by example to promote company mission and values
- Managed end-to-end customer problems and followed up through complete resolution.
- Supported management in identifying pain points, wide-spread issues and quality concerns.
- Created exceptional first impressions in every new guest with positive, upbeat and attentive support.
- Washed and sanitized kitchen equipment, counters and work surfaces.
- Reduced operational and interpersonal conflicts during shifts through excellent planning.
- Daily money handling
Education
Bachelor of Psychology (Honours) - Allied Health
Griffith University
Southport, QLD07.2024
High School Diploma -
St Michael's College
Merrimac QLD11.2018
Skills
- Critical Thinking
- Interpersonal Communication
- Written Communication
- Attention to Detail
- First Aid/CPR
- Active Listening
- Flexible and Adaptable
- Dependable and Responsible
- MS Office
- Organization and Time Management
Certification
Certificate 3 of Early Childhood Education
Timeline
Childcare Assistant
Affinity Education Group
12.2022 - Current
Beverage Attendant
The Star Casino
12.2021 - 12.2022
Volunteer
Hopewell Hospice
08.2021 - 12.2021
Volunteer
The Sanctuary for Domestic
06.2021 - 09.2022
Shift Supervisor
Gundogdu Co
03.2016 - 08.2021
Thrive on Therapy
Bachelor of Psychology (Honours) - Allied Health
Griffith University
High School Diploma -
St Michael's College
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