Jasmine Conibear
Summary
I am a responsible and compassionate high school student with a passion for childcare. I have leveraged experience from working at C9 Gelato to enhance my skills in managing high-stress situations and resolving conflicts with empathy and patience.
I have proven able to communicate effectively with both children and parents, ensuring a positive experience for all.
I am skilled at creating a safe, nurturing, and engaging environment, with strong problem-solving abilities and active listening skills. I am dedicated to providing exceptional care and support, drawing on a background of delivering excellent customer service and building trust with clients.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
C9 Gelato
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Waitress Trainee
Doltone House - Hyde Park
07.2022 - 12.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained professional demeanour even difficult interactions resolving conflicts tact diplomacy.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
Education
Maitland Grossmann High School
East Maitland, NSW10.2025
East Maitland Public School
Maitland, NSW11.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Customer satisfaction measurement
- De-Escalation Techniques
- Assertiveness
Timeline
Customer Service Representative
C9 Gelato
01.2023 - Current
Waitress Trainee
Doltone House - Hyde Park
07.2022 - 12.2023
Maitland Grossmann High School
East Maitland Public School
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