Photoshop
RENEE CULLEN
Rental Sales Officer
Townsville,QLD
Summary
Personable Sales Agent with 8 years of experience providing excellent customer service to individuals and businesses. Professionally represented company, handling all requests professionally and efficiently. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of post-secondary education
16
16
years of professional experience
Work History
Rental Sales Officer
Enterprise Rent-A-Car
Townsville, QLD
11.2020 - Current
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed multiple tasks in high-volume environment.
- Completed sales transactions, including all accepted forms of payment.
- Developed and delivered engaging sales presentations to convey product benefits.
- Helped resolve client problems quickly with superior customer service.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
Certified Nursing Assistant
To The Moon & Back Support Services
Townsville, Qld
10.2018 - Current
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Provide care, supervision and support for people with disabilities in the home, residential establishments, clinics and hospitals.
- Delivered individualized patient care by recording vital signs, documenting observations, administering sensory treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Customer Service Representative
BP
Townsville, QLD
01.2019 - 11.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Regularly exceeded daily sales and product add-on quotas.
MAINTENANCE/BAR STAFF/ADMINISTRATION
Morris Corporation
Collinsville, QLD
06.2017 - 02.2019
- Prepared and presented detailed reports to upper management in addition to keeping detailed records of equipment, work orders and system upgrades.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts and basic hand tools.
- Conducted basic repairs to plumbing systems such as leaky faucets, clogged drains and toilet fill problems.
- Followed detailed maintenance and operational schedules to complete projects and keep vehicles functioning.
- Used trimmers and chainsaws for grounds maintenance, to clear brush and for tree removal.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
Personal Care Assistant
Bolton Clarke
Townsville, QLD
03.2015 - 11.2017
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Monitored and assisted residents through individual service plans.
- Planned, prepared and served meals and snacks according to prescribed diets.
Customer Service Representative
BP
Townsville, QLD
12.2010 - 06.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Regularly exceeded daily sales and product add-on quotas.
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
- Educated customers on promotions to enhance sales.
Customer Service Associate
KFC
Townsville, QLD
10.2007 - 10.2010
- Developed and actualized customer service initiatives to decrease wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Education
High School Diploma -
William Ross State High School
Annandale, QLD 01.2005 - 11.2010
Certificate II in Workplace Practices -
TAFE Queensland - Pimlico
Townsville, QLDCertificate III in Volunteering -
TAFE Queensland - Pimlico
Townsville, QLDCertificate III in Cleaning Operations -
TAFE Queensland - Pimlico
Townsville, QLDCertificate III in Individual Support Disability -
Austudy
Townsville, QLDCertificate III in Individual Support Aged -
Austudy
Townsville, QLDCHCPAL001 – Palliative Care -
Austudy
Townsville, QLDFirst Aid & CPR -
St John Ambulance
Townsville, QLDSkills
Adaptability
undefinedSoftware
Lightroom
Office
References
SASIWIMON SAKHOT (Mon) Manager, Enterprise. 0420969512
KAREN GODDARD Supervisor, BP. 0408660565
JASMINE SNELL Supervisor, Private Care. 0478826914
COLLEEN WILSON Supervisor, Just Better Care. 0456783246
MARC HANCOCK Supervisor, Morris Corporation. 0414251003
KAREN ZEIBARTH Supervisor, Morris Corporation. 0414997548
DAVID LITTLEFEILD Manager, Biniris. 0438111136
Timeline
Rental Sales Officer
Enterprise Rent-A-Car
11.2020 - Current
Customer Service Representative
BP
01.2019 - 11.2020
Certified Nursing Assistant
To The Moon & Back Support Services
10.2018 - Current
MAINTENANCE/BAR STAFF/ADMINISTRATION
Morris Corporation
06.2017 - 02.2019
Personal Care Assistant
Bolton Clarke
03.2015 - 11.2017
Customer Service Representative
BP
12.2010 - 06.2014
Customer Service Associate
KFC
10.2007 - 10.2010
High School Diploma -
William Ross State High School
01.2005 - 11.2010
First Aid & CPR -
St John Ambulance
CHCPAL001 – Palliative Care -
Austudy
Certificate III in Individual Support Aged -
Austudy
Certificate III in Individual Support Disability -
Austudy
Certificate III in Cleaning Operations -
TAFE Queensland - Pimlico
Certificate III in Volunteering -
TAFE Queensland - Pimlico
Certificate II in Workplace Practices -
TAFE Queensland - Pimlico
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