Renee Daaboul
Sydney,NSW
Summary
Dynamic professional with a proven track record at Hitachi Construction Machinery Australia, excelling in reception management and customer service. Leveraged Microsoft Office and teamwork skills to enhance operational efficiency and foster relationships. Achieved significant improvements in service administration and patient care, demonstrating a strong ability to multitask and organise.
Overview
11
11
years of professional experience
Work History
Receptionist/Administrator
Hitachi Construction Machinery Australia
03.2019 - 09.2024
- Answering customer phone calls
- Transferring calls to requested department or staff
- Taking messages when required
- Maintaining clean reception area and stocking up kitchen essentials
- Stationery, lunch or any other office orders needed
- Uniform orders and returns
- Supplier set ups for accounts
- Completing credit applications for other companies
- Helping with visitor and contractor sign in and inductions
- Organising inductions for our field service technicians
- Helping service with general filling/scanning of paperwork
- Daily cash sales log filling
- Uploading documents, certificates and IDs
- Updating notice boards with current information, safety alerts, monthly topics, etc.
- Key and vehicle register and updating for Revesby, Newcastle and Canberra branches
- Organising quotes from companies when needed
- Organising plumbers, electricians or other companies when needed
- Fleet system- Vehicles and tools & equipment
- Miscellaneous/Ad-hoc duties
Service Administrator
Hitachi Construction Machinery Australia
03.2019 - 09.2024
- Managed all field service jobs invoicing to customers.
- Managed and processed all work orders and purchase orders using the Microsoft 365 Dynamics system.
- Managed and processed all field service technicians timesheets.
- Managed and processed all field service technicians fortnightly pay through the Kronos system.
- Answered incoming calls and emails from customers to assist with any invoice disputes or questions they had.
- Managed and processed all field service technicians inductions to each project site.
Receptionist/Dental Assistant
Smiles On South Dental Surgery
04.2018 - 01.2019
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Cleaned and sanitised dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitised trays, instruments, and surfaces for clean dental office setting and patient safety.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Retail Sales Assistant
Pauls Warehouse
12.2013 - 03.2018
- Maintained clean, organised store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Holy Spirit College
Lakemba, NSW09.2013
Skills
- Reception Management
- Customer Service
- Microsoft Office
- Multitasking and Organisation
- Administration and Operations
- Relationship Building
- Teamwork and Collaboration
Timeline
Receptionist/Administrator
Hitachi Construction Machinery Australia
03.2019 - 09.2024
Service Administrator
Hitachi Construction Machinery Australia
03.2019 - 09.2024
Receptionist/Dental Assistant
Smiles On South Dental Surgery
04.2018 - 01.2019
Retail Sales Assistant
Pauls Warehouse
12.2013 - 03.2018
High School Diploma -
Holy Spirit College
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