Renee Dent
Scarborough,QLD
Summary
Driven by a results-focused approach, I excelled at About Face Cosmedic Clinic by enhancing customer satisfaction and streamlining operations, showcasing my adeptness in complex problem-solving and team leadership. My tenure is marked by a commitment to staff development and operational excellence, significantly contributing to sustained business growth and client retention. Exceptionally resourceful Medical Esthetician with 11 years of experience in an upscale salon and spa. Committed to maintaining the highest standards of service.
Overview
12
12
years of professional experience
Work History
Manager/Certified Laser Technician
About Face Cosmedic Clinic
10.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Performed advanced laser procedures, ensuring optimal results and minimal recovery time for clients.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Customized facial and body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Built strong relationships with customers to drive repeat business.
Manager/Senior Beauty Therapist
Complete Skin And Beauty
08.2013 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Led staff training sessions on advanced skincare techniques, elevating overall team performance and skill level.
- Managed inventory control, reducing waste and minimizing stock discrepancies through regular audits.
- Provided expert guidance on at-home skincare routines using specific products that catered to each client''s unique needs.
- Boosted client retention rate through proactive follow-up communications after appointments.
Student/Coffee Barista
Toscanini Restaurant
09.2012 - 08.2013
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
Payroll Officer
Queensland Shared Services
01.2012 - 09.2012
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Provided exceptional customer service by responding to employee inquiries regarding payslips, deductions, taxes, and benefits in a timely manner.
Education
Diploma - Beauty Therapy
Australian National College of Beauty
Brisbane, QLD08.2013
High School Diploma -
Albany Creek High School
Albany Creek, QLD11.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Timeline
Manager/Certified Laser Technician
About Face Cosmedic Clinic
10.2021 - Current
Manager/Senior Beauty Therapist
Complete Skin And Beauty
08.2013 - 10.2021
Student/Coffee Barista
Toscanini Restaurant
09.2012 - 08.2013
Payroll Officer
Queensland Shared Services
01.2012 - 09.2012
Diploma - Beauty Therapy
Australian National College of Beauty
High School Diploma -
Albany Creek High School
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