RENEE DIANNE DAVIES
Raymond Terrace,NSW
Summary
Dedicated Customer Support Manager experienced in driving productivity and efficiency in customer service environments. Delivered exceptional results through effective problem-solving, conflict resolution, and customer relationship management. Committed to fostering teamwork and ensuring high standards of service delivery.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Customer Support Manager
Opal Raymond Terrace Gardens
Raymond Terrace
09.2023 - Current
- Provided exceptional customer service
- Addressed team member inquiries to provide support and enhance workplace communication
- Manage and oversee Administration team
- Facilitated employee onboarding processes
- Administered employee payroll processes to ensure accurate and timely compensation
- Generated client invoices accurately
- Conducted tours for prospective residents
- Placing the right resident in the right room
- Oversaw admissions to maintain budget and occupancy
- Oversaw resident financial services to maintain accurate records and ensure compliance
Administration officer
Opal Raymond Terrace Gardens
Raymond Terrace
09.2022 - Current
- Payroll
- Rostering
- Invoicing
- Customer service
- Onboarding
- Looking after all team members enquiries
Small Business Operator
RDHS Hair Design
01.2018 - Current
- Running a day to day small business from home and mobile services
- Banking
- Book work
- Booking clients
- Prioritized tasks to enhance efficiency
- Product ordering
- Current courses keeping up to date with products and styles.
Store Manager
Spendless Shoes
Raymond Terrace
01.2018 - 09.2022
- Customer Service/ Day to day duties managing retail store
- Inventory control/ Store recovery, organizing and creating product displays
- Managed employee schedules to ensure adequate staffing
- Organizing weekly deliveries
- Using POS system, reporting to regional manager
Front End Manager
Bi-Lo
Raymond Terrace
01.1998 - 01.2006
- Managed front end staff to enhance customer service and ensure smooth operations
- Scheduled staff shifts to ensure adequate coverage
- Organized daily tasks to maximize productivity
- Ordered weekly product deliveries from suppliers to maintain inventory levels.
- Organizing and creating product displays
- Ordering weekly deliveries
Education
Certificate II - Hairdressing
Newcastle College For Hairdressing And Beauty
Newcastle , NSW 02.2014 - 12.2015
Year 10 -
Raymond Terrace High School
Raymond TerraceSkills
- Customer Service
- Client relationship management
- Team management
- Onboarding processes
- Budget management
- Resource allocation
- Time optimization
- Managerial Skills
- Organizational skills
- Leadership training
- Problem solving
- Staff scheduling
- Communication effectiveness
Activities And Interest
- Family
- Interior design
- Dancing
- Swimming
- Creative Arts
- Shopping
- Caravaning
- Camping
- Great Outdoors
Timeline
Customer Support Manager
Opal Raymond Terrace Gardens
09.2023 - Current
Administration officer
Opal Raymond Terrace Gardens
09.2022 - Current
Small Business Operator
RDHS Hair Design
01.2018 - Current
Store Manager
Spendless Shoes
01.2018 - 09.2022
Certificate II - Hairdressing
Newcastle College For Hairdressing And Beauty
02.2014 - 12.2015
Front End Manager
Bi-Lo
01.1998 - 01.2006
Year 10 -
Raymond Terrace High School