Renee Dignan
Bungarribee,Australia
Summary
Sought full-time role to apply specialized knowledge and support company growth initiatives.
Overview
28
28
years of professional experience
Work History
Warehouse Operations Coordinator
Liquip International Pty Ltd
04.2024 - Current
- Coordinated daily operations to enhance workflow efficiency and productivity.
- Managed inventory levels
- Streamlined communication between departments to improve project collaboration and execution.
- Developed training materials to onboard new staff effectively and maintain operational standards.
Customer Service & Sales Support
Liquip International Pty Ltd
05.2019 - 04.2024
- Meeting and exceeding individual and departmental KPI's
- Admin duties
- Customer service - Answering phones, order/data entry
- Customer order follow up
- Controlled stock release & inventory allocation
- Experience with domestic and international courier services
- Budgets and reporting
- General duties
Store Manager
Embroidery Guys Blacktown
12.2017 - 04.2019
- Stand alone operator
- Meeting and exceeding individual and store KPI's
- Admin duties - Customer service & data entry
- Customer order follow up
- Stock control
- Answering phones
- Stock transfers
- Experience with truck and delivery drivers
- General duties
- Banking and money handling
- Visual merchandising
Store Manager
Adairs Retail Group
08.2013 - 12.2017
- Managing teams of up to 10
- Meeting and exceeding individual and store KPI's
- Admin duties
- Customer service
- Customer order follow up
- Stock control
- Answering phones
- Stock transfers
- Experience with truck and delivery drivers
- Budgets and reporting
- General duties
- Banking and money handling
- Visual merchandising
Office Administrator
Billinudgel LPO and news agency/ general store
01.1998 - 01.2010
Education
No Degree -
Mullumbimby High school
Mullumbimby, NSWSkills
- Achieved high customer satisfaction ratings through exceptional service delivery Strengthened client relationships, leading to increased loyalty Improved team efficiency by integrating best practices in customer support
- Oversaw project execution by cross-functional teams, ensuring alignment with organizational goals
- Facilitated collaboration among teams of up to 10 personnel to enhance overall workflow effectiveness
- Implemented rigorous review processes and assessments to guarantee exceptional standards of accuracy and quality
- Executed troubleshooting procedures for computer systems, facilitating efficient team operations and minimizing downtime
- Supervised correspondence and documentation management to ensure streamlined office workflows
- Conducted thorough analysis of performance metrics to identify trends and implement strategies for surpassing individual and store KPIs
- Engaged clients through outstanding telephone communication, fostering trust and rapport in professional interactions
Timeline
Warehouse Operations Coordinator
Liquip International Pty Ltd
04.2024 - Current
Customer Service & Sales Support
Liquip International Pty Ltd
05.2019 - 04.2024
Store Manager
Embroidery Guys Blacktown
12.2017 - 04.2019
Store Manager
Adairs Retail Group
08.2013 - 12.2017
Office Administrator
Billinudgel LPO and news agency/ general store
01.1998 - 01.2010
No Degree -
Mullumbimby High school