Renee Duemmer
Biggera Waters
Summary
Proven leader in customer service and international trade, adept at fostering client relationships and navigating complex compliance landscapes. At Mainfreight Air & Ocean, I spearheaded a team to enhance service delivery, achieving significant client satisfaction through effective problem-solving and leadership. Skilled in import/export regulations, my expertise drives operational excellence and compliance.
Overview
27
27
years of professional experience
Work History
Customer Service Manager
Mainfreight Air & Ocean
01.2022 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
Key Account Manager
Mainfreight Air & Ocean
01.2019 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Customs Broker
Toll Global Forwarding and Logistics
12.2010 - 12.2018
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Lawfully cleared merchandise through customs per client and government requirements.
- Assisted clients in navigating complex trade agreements to minimize duties paid on imported goods.
Customs Broker
Mainfreight Air & Ocean
04.1998 - 10.2010
- Managed complex customs operations for successful product clearance, ensuring compliance with all relevant regulations.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Identified and gathered commercial and international data, documents and rulings upon clients' requests.
Skills
- Customer service
- Problem-solving
- Customer focused
- Time management
- Leadership qualities
- International trade
- Import and export compliance
Timeline
Customer Service Manager
Mainfreight Air & Ocean
01.2022 - Current
Key Account Manager
Mainfreight Air & Ocean
01.2019 - Current
Customs Broker
Toll Global Forwarding and Logistics
12.2010 - 12.2018
Customs Broker
Mainfreight Air & Ocean
04.1998 - 10.2010
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