Renee Elliott
Sydney,NSW
Summary
Experienced, mature, and dedicated professional seeking challenging opportunities in a dynamic work environment. Demonstrates outstanding communication and leadership abilities, with a proven track record of maintaining accurate records and databases. Background in Customer Service, Education, and Child Welfare, combined with a positive attitude, positions for success in pursuing career goals.
Overview
22
22
years of professional experience
Work History
Member Engagement Representative
TME Solutions
01.2025 - Current
- Responsible for fostering strong relationships with members, enhancing their experience, and ensuring their needs are met.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Maximised efficiency by effectively managing multiple tasks simultaneously while maintaining high levels of accuracy and attention to detail.
- Improved overall member experience with thorough product knowledge and personalised recommendations.
- Boosted member retention rates by consistently providing exceptional customer service and support.
Customer Service Officer
Forrest Contact
02.2022 - 12.2025
- Provided inbound and outbound contact centre solutions to a variety of industries, including Education, HR & Recruitment, SAAS/ IT&T and Finance and Insurance.
- Helped a large volume of customers every day through phone calls, emails and live chat with a positive attitude and focus on customer satisfaction.
- Recorded accurate and efficient records in customer relationship management (CRM) databases.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Contributed to the achievement of targets by meeting and exceeding key performance indicators consistently.
- Contributed to team objectives in a fast-paced environment.
Education Sales Consultant
Education Interactive
01.2020 - 01.2022
- Worked with schools across Australia to engage them in our forensic science workshops.
- Provided sales and customer service assistance through telephone, email and live chat and recorded in customer relationship management (CRM) databases.
- Increased sales by fostering relationships with customers, identifying sales opportunities and developing sales strategies.
- Strong sales consulting and collaboration skills and consistently met or exceeded key performance indicators.
- Fostered long-term relationships with schools through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Tutor
Ezy Math Tutoring
02.2018 - 01.2020
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilising personalised teaching methods and adapting to individual learning styles.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Maintained up-to-date knowledge of educational best practices and incorporated them into teaching methods.
Contact Support Coordinator
AXIA solutions Family Contact Services
10.2014 - 01.2018
- Built strong collaborative relationships with internal and external stakeholders.
- Provided empathy and discretion in dealing with sensitive client information.
- High attention to detail and ability to manage confidential data.
- Liaising with caseworkers on a regular basis to provide an effective schedule for family contact visits and supervised transports.
- Provided quality control of referrals, and day to day management of contact support worker issues.
- Responsible for assisting with staff support, performance, supervision, training and recruitment.
- Responsible for allocating contacts to all staff and maintaining the schedule.
Early Childhood Educator - Preschool Room
Early Learning Services, Canberra
02.2011 - 09.2014
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Maintained accurate records documenting behaviour, development and learning.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Created a safe and nurturing learning environment for preschoolers.
In Home Childcare Educator
In Home Care for Early Childhood (ACT NSW)
03.2009 - 01.2011
- Planned and delivered play-based learning programs for children aged 0-12 years old within the family home.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Implemented developmentally and culturally appropriate curriculum for children, creating a positive and safe environment.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child's growth and wellbeing.
Nursery Room Leader
Child’s Family Kindergarten, Sydney
11.2005 - 02.2009
- Developed lessons and activities to promote children's physical and emotional development.
- Managed daily routines, ensuring a structured and nurturing environment for the children.
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Collaborated with parents to address individual child needs and discussed progress reports regularly.
- Mentored junior staff members and assigned duties.
- Handled daily administrative tasks efficiently.
Early Childhood Educator
ABC Learning Centre, Cootamundra
01.2004 - 10.2005
- Fostered a safe and nurturing classroom environment, allowing children to explore and learn confidently.
- Provided emotional support and guidance to children, fostering a sense of security and belonging.
- Established positive relationships with students and families.
- Developed comprehensive assessments to measure student progress effectively and adjust teaching methods accordingly.
- Collaborated with colleagues to share teaching strategies and resources, improving overall teaching quality.
Education
Master of Education -
Charles Sturt University
01-2021
Bachelor of Education - 0-5 years
Charles Sturt University
01-2018
Diploma of Community Services - Children’s Services
Canberra Institute of Technology
01-2003
Skills
- CRM software expertise
- Advanced proficiency in Microsoft Office, including Excel, Word and PowerPoint
- Excellent organisational and time management skills
- Strong communication skills, both written and oral
- Outstanding customer service and relations
- Leadership, training and team building
- Problem resolution and decision-making
- Detail-orientated
Timeline
Member Engagement Representative
TME Solutions
01.2025 - Current
Customer Service Officer
Forrest Contact
02.2022 - 12.2025
Education Sales Consultant
Education Interactive
01.2020 - 01.2022
Tutor
Ezy Math Tutoring
02.2018 - 01.2020
Contact Support Coordinator
AXIA solutions Family Contact Services
10.2014 - 01.2018
Early Childhood Educator - Preschool Room
Early Learning Services, Canberra
02.2011 - 09.2014
In Home Childcare Educator
In Home Care for Early Childhood (ACT NSW)
03.2009 - 01.2011
Nursery Room Leader
Child’s Family Kindergarten, Sydney
11.2005 - 02.2009
Early Childhood Educator
ABC Learning Centre, Cootamundra
01.2004 - 10.2005
Master of Education -
Charles Sturt University
Bachelor of Education - 0-5 years
Charles Sturt University
Diploma of Community Services - Children’s Services
Canberra Institute of Technology
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