Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Renee Evans

Summary

Hardworking team player effective at multitasking to satisfy customers in a fast-paced bar, gaming and restaurant setting. Driven Insurance Account Manager and customer service professional with insurance agency experience, dealing daily with people from all walks of life.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Bartender /Bar Gaming Attendant/ TAB /Bistro Attendant

Racehorse Hotel - ALH
03.2023 - 03.2024
  • Served in a high paced environment e.g. full restaurant, sold out special events, nights, and weekends.
  • Managed cash handling duties responsibly.
  • Performed opening and closing duties.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Ensured compliance with health and safety regulations.
  • Ensured all ALH training was consistently up to date.

Bar Attendant

Hotel Metropole
03.2023 - 05.2023
  • Successfully collaborated with other staff members to provide seamless service during high-volume periods.
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Adhered to alcohol policies and procedures.
  • Learned how to make variety of mixed drinks.
  • Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
  • Developed rapport with regular customers, fostering a sense of community within the establishment.

Insurance Account Manager

MGA Insurance Brokers
03.2023 - Current
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Calculated quotes and educated potential clients on insurance options.
  • Collaborated with underwriters to negotiate favourable terms for clients, ensuring competitive pricing and comprehensive coverage.
  • Participated in ongoing professional development, staying current with insurance best practices and emerging industry trends.

Insurance Agent / Office Manager - 15 Years

Elders Insurance
02.2008 - 03.2023
  • Maintained high standards of customer service by building relationships with clients.
  • Obtained underwriting approval by completing application for coverage.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Utilized CRM software to manage client relationships.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Created detailed reports for management to track performance and sales.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Developed and implemented marketing strategies to boost sales and increase customer base.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Analyzed customer needs to provide customized insurance solutions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Conducted annual reviews of existing policies to update information.
  • Researched and identified potential new markets.
  • Developed and implemented promotional strategies to increase customer base.
  • Educated clients on insurance policies and procedures.
  • Met with customers to provide information about available products and policies.
  • Negotiated contracts and terms of sale with potential customers.
  • Monitored customer feedback and identified areas of improvement.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Calculated premiums and established payment methods for sales.

Child Care Assistant

Bindarra Daycare
12.2005 - 10.2007
  • Communicated with parents regarding child's behaviour, daily activities, and concerns.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Maintained daily records of children's individual activities, behaviours, meals, and naps.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Read and told stories to promote and support overall language development.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Supervised free play and other activities to keep children safe.
  • Encouraged children's emotional and social development.
  • Assisted in potty training and toilet hygiene.
  • Responded to inquiries from parents and guardians.

Insurance Personal Assistant

PMA Insurance Group
11.2003 - 05.2005
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Gained extensive knowledge in data entry, analysis and reporting.

Education

Responsible Service of Alcohol & Gambling(RSA/RSG) -

Clear To Work
04.2023

General Insurance Broking - Tier 1&2 - Insurance

ANZIIF

Certificate III Children's Services - Child Care

Bindarra Daycare

Skills

  • Decision-making capabilities
  • Organizational abilities
  • Industry regulation understanding
  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Responsible Alcohol Service
  • Food Service
  • Dining room management

Certification

  • RSA - Provide Responsible Service of Alcohol
  • RSG - Provide Responsible Gambling Service
  • TAB Compliance Training completed
  • Tier 1 & 2 - General Insurance
  • Tier 1 & 2 - General Insurance - Broking

Timeline

Bartender /Bar Gaming Attendant/ TAB /Bistro Attendant

Racehorse Hotel - ALH
03.2023 - 03.2024

Bar Attendant

Hotel Metropole
03.2023 - 05.2023

Insurance Account Manager

MGA Insurance Brokers
03.2023 - Current

Insurance Agent / Office Manager - 15 Years

Elders Insurance
02.2008 - 03.2023

Child Care Assistant

Bindarra Daycare
12.2005 - 10.2007

Insurance Personal Assistant

PMA Insurance Group
11.2003 - 05.2005

Responsible Service of Alcohol & Gambling(RSA/RSG) -

Clear To Work

General Insurance Broking - Tier 1&2 - Insurance

ANZIIF

Certificate III Children's Services - Child Care

Bindarra Daycare

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Renee Evans