Renee Farrugia
Pascoe Vale,VIC
Summary
KEY SKILLS: Bright and friendly personality. High level of work ethic and integrity Positive, can-do attitude. Exemplary customer service delivery. A critical thinker with the ability to make informed decisions. Collaborative and reliable team player, quick thinker with strong problem-solving.
PROFESSIONAL PROFILE: A mature, positive, and hardworking professional with experience working collaboratively to produce work of the highest standard. With experience leading and promoting positive working environments, I am now looking to obtain an exciting and challenging new role that will allow for personal and professional growth.
Overview
27
27
years of professional experience
Work History
SALON OWNER & STYLIST
Self Employed
09.2009 - 10.2024
- Serviced clients in all services of beauty with intricate techniques
- Delivered services aligned with customer preferences while providing advice on products, and self-maintenance
- Processed customer payments and responding to customer queries
- Increased client satisfaction and developed strong client relationships
- Provided energetic and positive client focused service for over 15 years
- Actively maintained a client appointment schedule
- General administrative, bookkeeping, accounting, and end of day reconciliation using MS Office
- Oversaw salon stock take duties including stock replenishment, and picking and packing of daily online orders
- Managed the business social media presence on both Instagram and Facebook to attract new clients and boost sales potentials
- Maintained staff records and work schedules.
SALON MANAGER & STYLIST
Sharon Lee
01.2007 - 01.2009
- Managed the reception area as the first point of contact for the business
- Answered phones, took messages, and booked client appointments
- Demonstrated high levels of customer service when serving clients
- Staff management including recruitment, training, and supervision
- Completed training in the Sydney Based Sharon Lee Head Office
- General administrative duties including data entry, managing appointments, daily banking, reports and accounting duties using MS Office
- Ordered new stock and completed store stock taking duties
- Worked collaboratively in a team to foster an enthusiastic work environment
Administration Officer / Customer Service /Sales Associate
Schenker Australia
01.1998 - 01.2006
- Managed all incoming phone and email correspondence, transferring calls as needed
- Contributed to the delivery of excellent customer service when reporting incoming orders, and providing pricing to customers
- Maintained and updated client databases, data entry, and customer details
- General administrative duties including filing and daily errands
- Liaised with transport companies and organized incoming freight deliveries for clients as assigned, including negotiating international airfreight prices
- Communicated with warehouse staff and assisted with courier deliveries
- Produced detailed reports to track trends and keep senior management informed using MS Office and various other internal software.
- Drafted and distributed invoices for outstanding payments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered prompt service to prioritize customer needs.
Education
Certification
Melbourne, VICDIPLOMA - BEAUTY THERAPY
Victorian University
King Street Campus2007
High School Diploma -
Ave Maria College
Essendon, VIC1996
Skills
- Business growth and retention
- Financial Management
- Business Management
- Staff Management
- Customer Relations
- Business administration
- Staffing oversight
- Human resources administration
- Equipment Maintenance
- Artistic flair
- Merchandise stocking
- Boxing and labelling
- Heavy Machinery Operation
Timeline
SALON OWNER & STYLIST
Self Employed
09.2009 - 10.2024
SALON MANAGER & STYLIST
Sharon Lee
01.2007 - 01.2009
Administration Officer / Customer Service /Sales Associate
Schenker Australia
01.1998 - 01.2006
Certification
DIPLOMA - BEAUTY THERAPY
Victorian University
High School Diploma -
Ave Maria College
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