Summary
Overview
Work History
Education
Skills
Timeline
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Renee Ferguson

Port Macquarie,NSW

Summary

Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.

Driven and resourceful administrative professional with 22+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Executive-assistant to Director of Climate

Westpac Group
07.2022 - Current
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Improved office efficiency by implementing new filing systems and document management processes.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Coordinated events and worked on ad hoc projects.

Sales Administration

LJ Hooker Real Estate
07.2004 - 06.2022
  • Enhanced customer satisfaction by providing efficient and timely support to the sales team.
  • Reduced order processing time with improved organization and documentation of client information.
  • Increased team productivity, managing schedules and assigning tasks based on individual strengths.
  • Implemented CRM system to better track customer interactions and improve communication within the sales team.
  • Developed comprehensive training programs for new hires, ensuring a smooth transition into their roles.
  • Collaborated with marketing department to develop targeted promotional campaigns, resulting in increased brand awareness.
  • Generated detailed sales reports to identify trends and areas for improvement, leading to more informed decision-making processes.
  • Established strong relationships with key clients, fostering long-term business partnerships and increased loyalty.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that positively impacted the company''s bottom line.
  • Coordinated cross-departmental efforts to resolve any issues affecting customer satisfaction or sales performance.
  • Spearheaded initiatives aimed at improving internal communication between departments, fostering a collaborative work environment.
  • Managed budgets for the Sales Administration department, ensuring resource allocation aligned with strategic objectives.
  • Evaluated employee performance through regular assessments, providing constructive feedback and opportunities for growth.
  • Facilitated ongoing professional development among staff members by hosting workshops and training sessions focused on industry best practices.
  • Monitored compliance with company policies and procedures as well as legal regulations pertaining to sales activities, minimizing risk exposure.
  • Cultivated a high-performance culture within the Sales Administration team through recognition of achievements and encouragement of continuous improvement efforts.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Ensured compliance with legal requirements related to contracts, proposals, and agreements through diligent document management practices.
  • Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.

Education

Certificate IV - Certificate IV - Business (Frontline Management)

TAFE NSW
Port Macquarie
2009

Certificate IV - Business (Administration)

TAFE NSW
Port Macquarie
2003

Skills

  • Technical Support
  • Presentation Development
  • Quality Control
  • Expense Reporting
  • Travel Administration
  • Scheduling
  • Business Administration
  • Customer Service
  • Office Management
  • Staff Management
  • Invoice Processing
  • Administrative Support

Timeline

Executive-assistant to Director of Climate

Westpac Group
07.2022 - Current

Sales Administration

LJ Hooker Real Estate
07.2004 - 06.2022

Certificate IV - Certificate IV - Business (Frontline Management)

TAFE NSW

Certificate IV - Business (Administration)

TAFE NSW

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Renee Ferguson