Renee Fowler
Wallacia,NSW
Summary
I am a senior sales manager with extensive experience in the luxury hotel industry. I have had the privilege of working with some of the world's leading hotel brands.
My passion for sales and relationship building has enabled me to exceed revenue targets and drive business growth to our member hotels, showcasing strong analytical and interpersonal skills. I have achieved significant business planning successes, enhancing stakeholder satisfaction and team cohesion.
Overview
14
14
years of professional experience
Work History
Senior Manager, Sales
The Leading Hotels Of The World
03.2024 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Analyse, develop and executive strategies to optimise revenue from the travel trade segment
- Execute general sales strategies and sales activities and manage revenue generation from Australia and New Zealand
- Develop new account business opportunities and contacts in assigned territories that will drive revenue to member hotels
- Maintenance of CRM platforms
Manager, Sales
The Leading Hotels Of The World
03.2022 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Associate Manager, Groups
The Leading Hotels Of The World
04.2018 - 03.2022
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Specialist, Groups
The Leading Hotels Of The World
03.2016 - 04.2018
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Sales & Marketing Coordinator
The Leading Hotels Of The World
05.2011 - 03.2016
- Strengthened client relationships with regular follow-ups.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Assistant Front Office Manager
Palazzo Versace Gold Coast
04.2010 - 04.2011
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Education
Bachelor of Business - Hotel And Resort Management
Southern Cross University
Lismore, NSW04.2012
Skills
- Strategic planning
- Account management
- Business planning
- Strong relationship building skills
- Budget Management
- Excellent presentation skills
- CRM
- Strong analytical skills
- Interpersonal skills
Timeline
Senior Manager, Sales
The Leading Hotels Of The World
03.2024 - Current
Manager, Sales
The Leading Hotels Of The World
03.2022 - 04.2024
Associate Manager, Groups
The Leading Hotels Of The World
04.2018 - 03.2022
Specialist, Groups
The Leading Hotels Of The World
03.2016 - 04.2018
Sales & Marketing Coordinator
The Leading Hotels Of The World
05.2011 - 03.2016
Assistant Front Office Manager
Palazzo Versace Gold Coast
04.2010 - 04.2011
Bachelor of Business - Hotel And Resort Management
Southern Cross University
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