Renee Garoni

This is a primary service position, supporting the Institute by providing high level

administrative services that result in targeted outputs and meeting other contractual

obligations under the ASEME Defence Contract.

• Maintain apprentice's records and files to support Wodonga TAFE and Australian Defence Force compliance and accessibility.
• Implemented new administrative procedures within the Vehicle Technology Wing to enhance operational effectiveness.
• Monitored email accounts regularly and responded appropriately within established timeframes.
• Liaison frequently with Defence staff and delivery department staff.

• Provide administrative and operational support to Engineering Fabrication department.
• Provide responsive and effective customer service including by email and phone to the employers and apprentices.
• Daily maintain engineering apprenticeship planner for Naval Base campus.
• Daily data entry using institutes IT systems.
• Collaborative working relationships with staff and external stakeholders.
• Support the lecturers with apprenticeship enrolments and withdrawals.

• Provide administrative and operational support to the branch.
• Provide responsive and effective customer service to primarily apprentices/trainees, employers and RTO's including by phone, email and online enquiries.
• Accurately record data and information using databases and the content management system.
• Provide a general advisory service on policies, practices, procedures and routine matters.

• This role supported the planning services for Towong Shire Council while a shared service model was being negotiated and worked through by Towong and Indigo Shire's.
• Manage, maintain the registration and processing of Planning Permit Applications in council's regulatory database, LYNX.
• Monitor application received via Surveying and Planning through Electronic Applications and Referrals (SPEAR).
• Administer the Planning Permit Activity Reports (PPARS) system and submit monthly data returns.
• Provide customer service to internal and external customers.
• Co-ordinate and maintain Customer Service Management system (CRM), Datascape.
• Collaboration with Towong and Indigo stakeholders with Implantation/process improvement for shared service model.

• Company Overview: The Community Care Centre (CCC) is a community-based service available to people of all ages. CCC has a dedicated team of allied health, nursing and medical professionals who can be referred by medical professionals or self-referrals.
• Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
• Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
• Work collaboratively with Data Officer to ensure administration requirements for data entry and governance is aligned to the broader divisional needs.
• The Community Care Centre (CCC) is a community-based service available to people of all ages. CCC has a dedicated team of allied health, nursing and medical professionals who can be referred by medical professionals or self-referrals.

• Understood and operated according to the GOTAFE and Higher Education and Skills Group (HESG) requirements. To ensure all administration processes are compliant and aligned with the institutes policies and procedures.
• Develop and implement workflow for support staff to record and track.
• Provide leadership and manage staff members across three campuses which requires efficient and effective communication.
• Co-managed and change process of the administration teams in Terang, Werribee and Warragul.
• Met with institute management groups to ensure our processes and reporting are consistent across the educational sectors.
• Met reporting requirements and deadlines on enrolment, student participation and withdrawal matters.
• Manage and communicate reporting on student participation and resulting to meet funding requirements.
• Recruited and inducted staff.

• Provide a high level of customer support to our external and internal customers.
• Timely entry of data into the Student Management System (SMS) to meet monthly reporting requirements.
• Supported teaching staff on enrolment days, by ensuring students understanding of all enrolment, government and financial requirements.
• Provided administrative support to the teaching staff, by ensuring enrolments are all accurate prior to reporting enrolment.
• Ensuring accurate recording, retrieval and storage of student's information.
• Provided training of new staff when required.