Renee Garoni

• Provides administrative and operational support to Engineering Fabrication department
• Provides responsive and effective customer service including by email and phone to the employers and apprentices.
• Daily maintain engineering apprenticeship planner for Naval Base campus.
• Daily data entry using institutes it systems
• Collaborative working relationships with staff and external stakeholders.
• Support the lecturers with apprenticeship enrolments and withdrawals.

• Provides administrative and operational support to the branch.
• Provides responsive and effective customer service including by phone, email and online enquiries.
• Accurately records data and information using databases and the content management system.
• Provides a general advisory service on policies, practices, procedures and routine matters.

This role is support planning services for Towong Shire Council (Tallangatta) while a shared service model negotiations are worked through.

• Manage and maintain the registration and processing of Planning Permit Applications in council's regulatory database, LYNX.
• Monitor application received via Surveying and Planning through Electronic Applications and Referrals (SPEAR).
• Administer the Planning Permit Activity Reports (PPARS) system and submit monthly data returns
• Provide customer service to internal and external customers.
• Co-ordinate and maintain Customer Service Management system (CRM), Datascape.
• Collaboration with Towong and Indigo stakeholders with Implantation/process improvement for shared service model.

The Community Care Centre is a community-based service available to people of all ages. CCC has has a dedicated team of allied health, nursing and medical professionals who can be referred by medical professionals or self-referrals.

This role required leadership & management of four staff members, supporting the administration of patient records and reporting requirements.

• Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
• Managed budgets and financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
• Work collaboratively with Data Officer to ensure administration requirements for data entry and governance is aligned to the broader divisional needs.

• Understood and operated according to the GOTAFE and Higher Education and Skills Group (HESG) requirements, to ensure all administration processes are compliant and aligned with the institutes policies and procedures.
• Develop and implement workflow for support staff to record and track.
• Provide leadership and manage staff members across three campuses which requires efficient and effective communication.
• Co-managed and change process of the administration teams in Terang, Werribee and Warragul.
• Met with institute management groups to ensure our processes and reporting are consistent across the educational sectors.
• Met reporting requirements and deadlines on enrolment, student participation and withdrawal matters.
• Manage and communicate reporting on student participation and resulting to meet funding requirements.
• Recruited and inducted staff

• Provide a high level of customer support to our external and internal customers.
• Timely entry of data into the Student Management System (SMS) to meet monthly reporting requirements.
• Supported teaching staff on enrolment days, by ensuring students understanding of all enrolment, government and financial requirements.
• Provided administrative support to the teaching staff, by ensuring enrolments are all accurate prior to reporting enrolment.
• Ensuring accurate recording, retrieval and storage of student's information.
• Provided training of new staff when required.