Renee Gietman
Taylors Lakes
Summary
Dynamic professional with a proven track record at Victoria Police, excelling in crisis management and team leadership. Adept at utilizing advanced computer skills to streamline operations and enhance communication. Recognized for fostering collaboration and achieving significant improvements in emergency response efficiency while mentoring team members to success.
Overview
21
21
years of professional experience
Work History
Acting Sergeant
Victoria Police
05.2012 - Current
- Highly effective manager of a team of skilled employees working within a specialist area of Emergency Response Policing to ensure exceptional service delivery, and public safety.
- Experienced in people focused leadership, fostering an environment of continuous improvement and growth through mentoring and coaching of employees.
- Exceptional crisis management, time management, delegation and organisational skills, developed through managing a workplace with significant challenges such as staff shortages and budget cuts, whilst still delivering results within the critical nature of emergency response.
- Lead teams under pressure to successfully execute planned and unplanned operations of continuously evolving emergency and public safety incidents where team work, communication and safety are integral to the successful outcome of the operation.
- Exceptional vision for continual improvement and refining processes. Project leader of a large scale injury prevention project to reduce incidence of physical and mental injury. Project scope incorporated the reform of rostering systems, the daily operating model, changes to key pieces of operational equipment & the creation and implementation of additional training of trainers.
- Highly motivated with a focus on personal and professional growth, demonstrated by the completion of certificate 3 in Fitness. Utilisation of additional skill set to create and deliver and a physical training program to the work unit as part of a physical injury prevention project.
- Highly professional and flexible within communication styles allowing for the development of working relationships both internally within my own team, and the organisation, and externally, through development of relationships with key stakeholders whilst undertaking large scale operations and project, or as a result of the need to adjust communication style to resolve critical, highly volatile, or highly distressing situations with members of the public.
- Skilled at the delivery of proposals and presentations both written and verbal to key stakeholders both internal and external. Highly efficient with computers and relevant programs, having created databases, processes and presentations utilised within the day to day operations within the workplace.
- Maintains a high standard of personal grooming and takes pride in personal presentation. Has a focus on health and wellbeing within the workplace and personally, living a highly active lifestyle with a keen interest and health and wellbeing explored through additional study in the mental health, fitness professional fields.
Account Sales Manager
Paul Beckwith & Associates Insurance Agencies
01.2010 - 04.2012
- Identified new business opportunities by arranging opportunity to with meet local businesses, through self driven market research.
- Conducted comprehensive needs analysis, sourcing and presenting comprehensive risk management solutions tailored to the individual client.
- Offered competitive alternative to clients existing arrangement through pricing and promise and delivery of exceptional customer service .
- Boosted client retention rate by providing exceptional customer service, through sourcing best price and coverage, best and least intrusive claims process and ongoing support and addressing concerns promptly.
- Demonstrated strong leadership skills by mentoring new sales team members, helping them quickly integrate into the company culture and achieve success in their roles.
- Identified opportunity to expand existing client portfolios through analysis of their business and development of customized sales presentations tailored to individual client needs, generating increased interest in products and services.
- Management of daily administration to a high standard, including management of accounts.
Account Sales Manager
AON Insurance
01.2008 - 01.2010
- Increased account sales by developing and maintaining strong relationships with key clients within a target niche Industry where accounts were highly competitive.
- Managed a diverse portfolio of SME accounts across various industries, demonstrating adaptability and versatility in sales approach.
- Collaborated with marketing team to create effective promotional materials for targeted audiences, increasing brand awareness.
- Implemented streamlined sales processes that improved efficiency and reduced administrative workload.
- Consistently maintained accurate records of all communications, deals, and client information using CRM software systems for easy retrieval when needed.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Executive Assistant
Austcover
06.2006 - 03.2008
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Underwriter
CGU Insurance
02.2004 - 05.2006
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Increased customer satisfaction through timely communication and efficient handling of new business applications.
- Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
Education
Certificate III - Fitness
Australian College of Fitness & Bodywork
Victoria08-2023
Diploma - Public Safety (Policing)
Victoria Police
Victoria12-2012
Diploma - Financial Services
Insurance Institute of Australia & New Zealand
10-2007
Certificate II - Business Administration
CVGT
Bendigo, VIC09-2003
Skills
- Highly efficient with computers across various software systems both internal and external to the organisation
- Highly efficient in the creation, moderation and matenance of databases including use of complex formulas in Microsoft excel
- Highly efficient in the creation of presentations, team briefings and training packages using Microsoft powerpoint
- Highly efficient with the creation of accurate and detailed reports, streamlining efficiencies with creation of forms and detailed operating procedures within Microsoft word
- Exceptional attention to detail and ability to adjust written communication to target audience, including use of industry specific detail as required, as with the creation of briefs of evidence for use at court or the submission of a large scale projects to the senior management team
- Efficient with Microsoft outlook including management of self and teams via utilisation of calender, and teams applications
- Highly Organised with excellent time management skills
- Excellent problem resolution skills, proven in times of high stress, to remain calm under pressure to make decisions
- Teamwork and collaboration skills working with a variety of team members to achieve results
Timeline
Acting Sergeant
Victoria Police
05.2012 - Current
Account Sales Manager
Paul Beckwith & Associates Insurance Agencies
01.2010 - 04.2012
Account Sales Manager
AON Insurance
01.2008 - 01.2010
Executive Assistant
Austcover
06.2006 - 03.2008
Underwriter
CGU Insurance
02.2004 - 05.2006
Certificate III - Fitness
Australian College of Fitness & Bodywork
Diploma - Public Safety (Policing)
Victoria Police
Diploma - Financial Services
Insurance Institute of Australia & New Zealand
Certificate II - Business Administration
CVGT
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