Renee Goodall
Wollongong
Summary
As an administrative professional, I have a proven track record of success in fast-paced office environments. I am a reliable team player, adept at completing various clerical tasks and supporting staff. Whether working collaboratively within the team or independently, I am responsible, punctual, and productive. I am looking to utilize my strong organizational skills and further develop my professional growth.
Overview
6
6
years of professional experience
Work History
Assistant Project Officer
Department Of Planning, Housing And Infrastructure
11.2022 - Current
- Assisted with financial functions, including but not limited to purchase orders, invoice payments, and credit card reconciliation
- Served as a professional point of contact for inquiries and redirection between staff, council, and other stakeholders
- Demonstrated efficiency in creating and managing records using CM9 and inReach system, while overseeing weekly monitoring reports to ensure the team consistently met KPIs
- Communicated with key stakeholders and coordinated working groups, committees, and consultations to facilitate the exchange of information and support completion in line with project plans
- Collated and compiled data and information for Federal Grant Applications
- Coordinated the scheduling of travel arrangements, accommodations, workshops, and meetings
- Distributed correspondence promptly and maintained project documentation for reporting, monitoring, and evaluation purposes, ensuring accessibility of quality information and contributing to the achievement of project outcomes
- Supervised the maintenance of office supplies, fleet vehicles, and equipment
- Conducted research and analysis, identified trends, and prepared project briefs to support informed decision-making and planning
- Managed and maintained monthly budgets and planned projects for the local and regional team
- Provided invaluable administrative support to team members and other Planning regions during the absence of administrative staff
- Maintained and updated planning proposal data for the weekly manager's meeting.
Finance & Enrolment Officer
UOW College
01.2019 - 11.2022
- Provide advice, support and ongoing training to administration staff including regional campus staff on student fee enquiries of a complex nature
- Development and implementation of policies and processes to adapt to COVID-19
- Monitor, maintain and process various student financial information such as management of payments, tuition fee instalment plans, scholarships and approved payments reversals
- Assess and process students refund applications in accordance with refund policy and provide recommendations to the Deputy General Manager
- Maintain and monitor financial student records, including Government invoicing and reporting (Vet Student loans, Smart & Skilled, Department of Education and Training, Unique Student Identifier and TCSI)
- Enrolling and managing student study life cycle from 6, 14 or 21 weeks
- Maintain Government reporting to ensure all compliance and obligations are met.
Customer Service Specialist
TAFE NSW Illawarra
11.2017 - 12.2019
- Coordinating the schedule of appointments with customers and teaching staff or other educational services
- Manage customer complaints to resolution
- Co-ordination and prioritization of the schedule of new and follow up of general and course enquiries
- Office administration, records management and data input
- Compiling and preparing required transcript material for students and teachers
- Ambassador for TAFE NSW during the Illawarra High School Career Expo.
Education
Certificate IV - Business Administration
TAFE NSW
2018
Certificate III - Financial Services
Commonwealth Bank Australia
2011
High School Certificate -
Woonona High School
2010
Skills
- Database Management
- Critical Thinking / Problem-solving
- Relationship Building/Management
- Communication
- Bookkeeping
- Records Management
- Complaints Resolution
- Customer Service
- Office Administration
- Project Management
References
Upon request
Timeline
Assistant Project Officer
Department Of Planning, Housing And Infrastructure
11.2022 - Current
Finance & Enrolment Officer
UOW College
01.2019 - 11.2022
Customer Service Specialist
TAFE NSW Illawarra
11.2017 - 12.2019
Certificate IV - Business Administration
TAFE NSW
Certificate III - Financial Services
Commonwealth Bank Australia
High School Certificate -
Woonona High School
Similar Profiles
Anthony TavellaAnthony Tavella
Manager of Digital Products at NSW Government the Department of Planning, Housing, and InfrastructureManager of Digital Products at NSW Government the Department of Planning, Housing, and Infrastructure
Matthew MunroMatthew Munro
Manager, Investigations & Professional Standards (substantive Role) at NSW Department of Planning, Housing and InfrastructureManager, Investigations & Professional Standards (substantive Role) at NSW Department of Planning, Housing and Infrastructure
DEEPSHIKHA DHUNGELDEEPSHIKHA DHUNGEL
Executive Concierge at Department of Planning, Housing and InfrastructureExecutive Concierge at Department of Planning, Housing and Infrastructure