Renee Goodwin
Wolgan Valley,NSW
Summary
- Enthusiastic individual with vast experience within Corrective Services NSW and NSW Police Force.
- I possess high-level communication skills and enjoy motivating and inspiring others within the workplace.
- I thrive in roles requiring me to analyze, prioritize, and swiftly solve complex issues, ensuring satisfaction of stakeholders whilst maintaining team wellbeing.
- Demonstrated experience in enhancing team performance and implementing strategic improvements, contributing significantly to improved workplace culture and operational success.
Overview
18
18
years of professional experience
Work History
Community Corrections Officer - Parole
Corrective Services NSW
12.2021 - Current
- Improved public safety by conducting thorough assessments of offenders and making appropriate recommendations for community-based supervision.
- Reduced recidivism rates through the development and implementation of evidence-based case management strategies.
- Motivate offender's to set and achieve behaviour change goals
- Supported offender rehabilitation by identifying individual needs, connecting them to appropriate resources, and tracking progress towards goals.
Emergency Services Officer
NSW Police Force
02.2008 - 12.2021
- Delivering quality customer service to the wider NSW community through a range of multimedia methods including Receiving emergency (000), and non emergency Police calls, Crime Stoppers call, Customer assistance calls, Switchboard calls, and online enquiries via the NSW Police Force community portal.
- Triaging and interpreting life threatening triple zero Police calls, determining the urgency of a job and prioritizing the Police response prior to sending the Police a computer generated message with these details.
- Communicating effectively with a wide range of clients from diverse backgrounds using motivation interviewing skills.
- Creating Police reports for non urgent criminal matters based on information received via phone and email.
- Creating information reports (intelligence reports) for Police with information received by Crime stoppers via phone and email.
- After hours facilitation and processing of provisional violence orders (AVO'S), acting as a point of liaison between operational Police and the Central Justice Panel.
- Enhanced emergency response times by streamlining communication protocols and dispatch procedures.
Team leader
NSW Police Force
06.2012 - 06.2015
- Promoting a positive team culture through recognising achievement and providing tailored coaching and feedback.
- Providing team leadership and being responsible for overall team performance and management of customer service representatives.
- Monitoring work flow and team performance, Identifying training and knowledge gaps, coaching and mentoring staff, providing verbal and non verbal feedback to implementing personal improvement plans, as well as dealing with complex personal issues and providing staff with debriefs and welfare support.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Customer service and inventory controller
American medical supplies
03.2006 - 01.2008
- Providing customer service by liaising with hospitals and surgeons and also sales representatives throughout Australia.
- Taking orders for medical devices and equipment via phone orders and email.
- Dispatching orders, some for urgent unscheduled surgeries in a timely manner.
- Monitoring stock levels, ordering stock and completing monthly stock takes.
- Providing reports to managing director regarding monthly sales.
Education
Certificate IV - Certificate IV in Correctional Practice
Corrective Services NSW
01.2023
Leadership in Policing - Justice
NSW Police Force
2013
Certificate III - Customer service
Sugar international
2009
High school certificate - undefined
La Salle Academy
1998
HSC - undefined
Lithgow high school
2000
Skills
- High level communication skills
- Ability to negotiate and inspire other
- Ability to think critically and solve problems
- Personable
- Motivated team player
- Effective time management skills
References
Gareth O'Rourke - Lithgow Community Corrections
Email: gareth.orourke@dcj.nsw.gov.au
Phone: 0263527201
Mobile: 0429275923
Katherine Hickson- PoliceLink Lithgow
Email: Hick1kat@police.nsw.gov.au
Phone: 0263528022
Mobile: 0448338703
Keith Boarman- American medical Systems
Email: boardk60@gmail.com
Phone: 029425 6800
Mobile: 0419791638
Timeline
Community Corrections Officer - Parole
Corrective Services NSW
12.2021 - Current
Team leader
NSW Police Force
06.2012 - 06.2015
Emergency Services Officer
NSW Police Force
02.2008 - 12.2021
Customer service and inventory controller
American medical supplies
03.2006 - 01.2008
Certificate IV - Certificate IV in Correctional Practice
Corrective Services NSW
Leadership in Policing - Justice
NSW Police Force
Certificate III - Customer service
Sugar international
High school certificate - undefined
La Salle Academy
HSC - undefined
Lithgow high school
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