RENEE HANCOCK

• Led Operational and Process Improvement: Spearheaded initiatives and standardization efforts to enhance operational efficiency, productivity, and consistency across multiple functions, often leveraging data-driven insights to identify bottlenecks and reduce operating costs.
• Drove Strategic HR and Organizational Development: Designed and implemented comprehensive HR frameworks and policies (including performance management, recruitment, and onboarding), developed organizational capabilities, and advised management on employee relations and labor law compliance.
• Managed Projects, Teams, and Change: Successfully managed diverse teams, facilitated change management with minimal disruption, and led complex projects (e.g., tender acquisition), ensuring alignment with organizational goals.
• Provided Expert Consultation and Guidance: Delivered strategic consultancy and expert guidance to internal and external stakeholders on complex challenges in HR, industrial relations, operational design, and Fair Work Commission matters.
• Fostered Staff Development and Engagement: Developed and facilitated training programs and workshops to enhance skill sets, improve employee engagement, satisfaction, and retention, and build a culture of continuous improvement.
• Informed Strategy and Enhanced Client/Customer Experience: Conducted thorough market research to inform business strategy, evaluated performance metrics, and incorporated client feedback to continuously improve service delivery and customer experience.

• Directed compliant talent acquisition, minimized early attrition, and enforced onboarding standards across multiple high-volume locations.
• Directed high-volume recruitment and compliant onboarding for 100+ new team members, maintaining a 100% completion rate across all mandatory 14-Day compliance and 90-Day job role certifications.
• Developed a data-driven 30-day culture and engagement lifecycle for new hires, leveraging analytical insights to achieve a substantial reduction in critical early employee attrition.
• Streamlined recruitment workflows utilizing tools like the Structured Interview Guide (SIG) and Realistic Job Previews (RJP), enhancing candidate fit and directly supporting long-term turnover reduction goals.
• Grew net staffing levels (Headcount), achieving a total net increase of +8 headcount in Period 12, 2020, to ensure operational stability.

• Spearheaded regional leadership capability uplift and structured talent pipeline strategy.
• Spearheaded the design and launch of the proprietary G1 Leadership Program, rapidly advancing talent acquisition goals by directly delivering a strategic pipeline of 50 certified "ready-now" leaders region-wide.
• Orchestrated the high-stakes General Manager (GM) certification process, successfully facilitating the Board of Review (BOR) for 22 Assistant Managers and achieving a 100% success rate.
• Mentored a network of Area Trainers, architecting customized digital toolkits and shared learning systems to ensure consistent, high-quality training delivery.
• Developed proprietary MCP & Flow instructional tools to simplify complex Profit & Loss concepts, improving fiscal literacy for training audiences.

Restaurant Manager:

• Held ultimate accountability for large-scale Profit & Loss (P&L) outcomes and multi-site talent development, prioritizing sustained operational performance.
• Orchestrated a sustained operational turnaround, driving the Overall Balanced Scorecard (BSC) rating from 3.8 to 4.7 and achieving the prestigious Top 5% National Ranking (Champions Club Award 2017) for excellence in execution and financial results.
• Reduced annualized Team Member Turnover from a destabilizing 53% to a manageable 35% by consistently integrating the Individual Development Plan (#myplan) system.
• Maximized profitability metrics, leveraging strong financial analysis to achieve 107% Management Controllable Profit (MCP) Flow Thru by continually optimizing controllable expenses (labor, waste) against sales targets.
• Cultivated a positive work environment, achieving 93% Yammer participation and earning the People Excellence Brave Heart Award (2018) for cultural leadership.
• Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.

Area Trainer:

• Monitored training effectiveness through feedback and performance metrics to drive continuous improvement.
• Developed and implemented tailored training programs based on assessed needs, significantly enhancing team performance and operational efficiency.
• Collaborated with management to identify skill gaps and establish targeted training initiatives.
• Mentored Assistant Managers, fostering a collaborative environment for knowledge sharing and development.
• Conducted workshops on best practices, leading to improved compliance with operational standards.
• Conducted regular follow-ups with trained employees to reinforce learning objectives and provide additional guidance as needed.
• Maintained up-to-date knowledge of industry best practices and integrated them into training programs for optimal results.
• Leveraged internal resources such as documentation, tools, or software applications during instruction to maximize trainee familiarity with company processes.
• Evaluated employee competencies and provided targeted coaching to address identified gaps.
• Collaborated with management to identify areas of improvement and devise effective training strategies.
• Managed the scheduling and logistics of all training sessions to ensure smooth operations without disrupting business activities.
• Partnered with HR to ensure training initiatives aligned with overall organizational goals and strategies.
• Mentored Assistant Managers, sharing expertise and guiding their professional growth within the company.
• Facilitated communication between learners and supervisors, enabling timely feedback on performance improvements.