Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Renee Hart

Kardinya,WA

Summary

I am a enthusiastic and empathetic person who is eager to contribute to team success through hard work, attention to detail with excellent communication and organisational skills. I have a diverse range of skills ranging from being qualified in Assistance in nursing to Customer Service Representative. I am seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have been a dedicated Support with history of helping clients reach personal goals by utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to help provide and enhance quality of life.

Overview

13
13
years of professional experience

Work History

Disability Support Worker

Quality Health Care
Hurstville, NSW
02.2021 - 10.2022
  • Provide 1:1 support in the community with participants by assisting with grocery shopping, appointments with healthcare providers, well being activities and exercise activities.
  • Assisting participants in problem solving when feeling overwhelmed.
  • Establishing trust and creating bonds with participants while keeping professional boundaries in place.
  • Provide 1:1 in home care support.
  • Administered medication orally and through PEG
  • Administered PEG tube feeding
  • Assisted participants with all aspects of personal care including personal hygiene, showering, toileting and dressing.
  • Provide emotional support
  • Promote independence in community participation
  • Supporting participants ranging from high physical disabilities to intellectual disabilities.
  • Competently using a hoist and transporting participants when needed.
  • Actively being involved in participants physio appointments.

Customer Obbsessive

Honey Birdette
02.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Recommended products to customers and suggested other options if preferred product was unavailable.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

Customer Relationship Manager

Credit Corp Group
Sydney, NSW
10.2021 - 01.2022
  • Worked in debt collections taking inbound calls and making outbound calls to try keep customers in an inclusive financial world.
  • Increased customer satisfaction by resolving financial issues.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used coordination and planning skills to achieve results according to schedule.
  • Identified issues, analyzed information and provided solutions to problems.

Disability Support Worker

The Disability Trust
Miranda, NSW
11.2013 - 01.2021
  • Provided 1:1 support to participants in residential settings and independent living settings.
  • Provided support to participants in group settings and in community settings.
  • Assisted participants with daily activity goals.
  • Assisted participants with all aspects of personal care including personal hygiene, toileting, showering and dressing.
  • Participated in weekly resident meeting for participants implementing weekly goals.
  • Competently using manual and ceiling hoists to transfer participants and transport when needed.
  • Assisting with organizing and attending medical appointments with participants
  • Assisting participants with accessing the community for social outings, health and wellbeing appointments
  • Administered medication orally and PEG tube.
  • Administered PEG tube feeding
  • Supported a wide range of participants with physical, mental and intellectual disabilities
  • Completed shift duties and reports

Disability Support Worker

Pegasus Care
Kings Park, NSW
11.2011 - 06.2015
  • Provided support to participants in day program settings
  • Provided support to children in FACS housing
  • Supporting participants to access the community transporting for social outings, grocery shopping, running personal errands and attending medical appointments.
  • Provided in home care for personal care and domestic duties
  • Supported participants with a wide range of physical, mental and intellectual Disabilities

Education

Domestic And Family Violence Support - Domestic And Family Violence

Courses 4 Me
Melbourne, VIC

Assistance in Nursing in An Acute Care Setting - Nursing Assistance

St Geoerge College
Kogarah, NSW
07.2011

Higher School Certificate -

Bulahdelah Central School
Bulahdelah, NSW
11.1996

Skills

  • Time Management
  • Excellent interpersonal communication skills
  • Verbal and Written Communication
  • Engaging well with participants
  • Including participants in decision making and problem solving
  • Establishing trust and bonds with participants
  • Compassionate, empathetic and enthusiastic and able to work effectively
  • Commitment to the rights of participant with disabilities to live a dignified quality of life
  • Research and due diligence
  • Financial Management
  • Negotiation
  • Budgeting
  • Call center customer service
  • Effective customer service
  • Developing customer relationships
  • Research and due diligence
  • Financial Management
  • Negotiation
  • Budgeting

Additional Information

I have a current Working with Children's Check

I have a current National police check

i have a current First Aid Certificate

Timeline

Customer Obbsessive

Honey Birdette
02.2022 - Current

Customer Relationship Manager

Credit Corp Group
10.2021 - 01.2022

Disability Support Worker

Quality Health Care
02.2021 - 10.2022

Disability Support Worker

The Disability Trust
11.2013 - 01.2021

Disability Support Worker

Pegasus Care
11.2011 - 06.2015

Domestic And Family Violence Support - Domestic And Family Violence

Courses 4 Me

Assistance in Nursing in An Acute Care Setting - Nursing Assistance

St Geoerge College

Higher School Certificate -

Bulahdelah Central School

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Renee Hart