Renee Hiern

• Managed 24 Staff Including 8 Bakers
• Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
• Arranged bakery displays to showcase baked goods, cakes, to increase product sales.
• Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
• Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
• Maintained cleanliness and hygiene in bakery premises.
• Managed all baking operations professionally and handled all problems confidently.

• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded to emergencies promptly, ensuring the safety of all individuals on site.
• Responded quickly to incidents and assessed active situations for security concerns.
• Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
• Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
• Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
• Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
• Provided detailed incident reports, streamlining communication with law enforcement and management.
• Fostered safe shopping environment, quickly addressing customer concerns and incidents.
• Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
• Completed incident reports and activity logs for accurate, current records.

• Monitoring client's mental health.
• Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
• Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
• Documented client progress in confidential files.
• Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
• Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
• Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
• Implemented crisis intervention plans to support client safety.
• Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.

• Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
• Investigated and documented thefts and suspicious activity to improve issue prevention.
• Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
• Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.

Store Manager

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Accomplished multiple tasks within established timeframes.
• Improved safety procedures to create safe working conditions for workers.
• Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
• Improved overall store performance with proactive maintenance of gas pumps and equipment.
• Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
• Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
• Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
• Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
• Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.

• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Reported suspicious activities and persons to law enforcement.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.