Renee Hiern
Holden Hill,Australia
Summary
Hard working leader and excellent contributor, with strong trouble shooting skills. Good observation skills with high level of attention to detail. Experienced customer service expert with good interpersonal and conflict resolution skills. Learn new process quickly, highly motivated.
Professional in bakery operations with experience in leading teams and driving results. Skilled in inventory management, quality control, and customer service. Strong focus on team collaboration and adapting to changing needs. Reliable, resourceful, and ready to deliver exceptional bakery outcomes.
Experienced with bakery management, including inventory control and staff leadership. Utilizes effective strategies to enhance product quality and streamline operations. Knowledge of fostering collaborative team environment and meeting customer expectations.
Knowledgeable [Desired Position] with strong background in managing bakery operations, including inventory oversight and staff training. Successfully implemented process improvements that enhanced product quality and customer satisfaction. Demonstrated expertise in team leadership and effective time management.
Overview
28
28
years of professional experience
Work History
Bakery Manager
Frewville Foodland
10.2024 - Current
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, to increase product sales.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Monitored inventory levels and identified opportunities for cost savings.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Enhanced bakery productivity by streamlining workflow and implementing efficient processes.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
Duty Manager
Frewville Foodland
01.2022 - 10.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
Loss Prevention Officer
AMS
01.2021 - 01.2023
- Loss prevention
- Customer and Staff safety
- Filing and paperwork organisation
- Extensive CCTV knowledge, Recording CCTV
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
Mental Health Worker
Paragon Psych Connect
01.2021 - 01.2022
- Mentoring, Support Worker
- Admin
- Monitoring client’s mental health
- Client reports
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Implemented crisis intervention plans to support client safety.
- Maintained detailed records of patient interactions, supporting accurate diagnoses and continuity of care.
Manager
Strandbags
01.2015 - 01.2021
- Supervision of staff including monitoring performance and delegation of tasks
- Training and development of staff within all stores
- Provide excellent customer service
- Resolve customer complaints
- Operation management including staff rostering
- Cash handling and banking
- Point of sale processing
- Visual merchandising
- Stock processing and stock control
- All aspects of Rostering
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Manager
Sanity Entertainment
01.2011 - 01.2015
- Supervision of staff including monitoring performance and delegation of tasks
- Training and development of staff within all stores
- Provide excellent customer service
- Resolve customer complaints
- Operation management including staff rostering
- All duties as listed above
Manager
United Petroleum
01.2010 - 01.2011
- Supervision of staff including monitoring performance and delegation of tasks
- Training and development of staff within all stores
- Provide excellent customer service
- Resolve customer complaints
- Operation management including staff rostering
- Visual merchandising including planograms
- Check and maintain fuel levels
- All duties as listed above
Second in Charge
National Security Group
01.2006 - 01.2010
- Static Guard within Harbour Town and IKEA
- Supervise staff
- Monitoring CCTV
- Staff recruitment
- Report writing
- Administration including staff rostering and banking
- Staff training and development
- Conflict resolution
Group Fitness Instructor
Club Fitness
01.1997 - 01.2006
- Instructing group fitness classes
- Personal training
- Provide customer service face to face and over the phone
- Opening and closing of Gym
Skills
- Certificate II in Security Operations
- Provide First Aid
- Responsible Service of Alcohol
- National Police clearance
- Staff supervision and monitoring performance
- Operations management of store and staff
- Customer service skills
- Business financial management skills
- Experienced facilitating group training and activities
- Intermediate computer literacy
- Ordering stock and stock control skills
- Administration skills including report writing and rostering experience
- Ability to work in team environments
- Time management and organisational skills
- Experienced working within process and policy
- Knowledge of work, health, and safety
- Certificate IV in Fitness
- Certificate IV in Mental Health
- Bakery operations
- Allergy awareness
- Waste reduction
- Sanitation procedures
- Business management
- Cost control
Timeline
Bakery Manager
Frewville Foodland
10.2024 - Current
Duty Manager
Frewville Foodland
01.2022 - 10.2024
Loss Prevention Officer
AMS
01.2021 - 01.2023
Mental Health Worker
Paragon Psych Connect
01.2021 - 01.2022
Manager
Strandbags
01.2015 - 01.2021
Manager
Sanity Entertainment
01.2011 - 01.2015
Manager
United Petroleum
01.2010 - 01.2011
Second in Charge
National Security Group
01.2006 - 01.2010
Group Fitness Instructor
Club Fitness
01.1997 - 01.2006
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