Renee Hill
Summary
Accomplished Housekeeping Supervisor with a proven track record at Ultima Spa and Resorts, enhancing customer satisfaction through meticulous cleaning, organizing, and timely issue resolution. Excelled in teamwork and health safety compliance, significantly boosting positive guest feedback. Skilled in managing supplies and coordinating staff, ensuring operational excellence and high sanitation standards. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
11
11
years of professional experience
Work History
Housekeeper
Wyndham Resorts
02.2020 - 03.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Housekeeper
John Flynn Private Hospital
02.2018 - 01.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
Housekeeping Supervisor
Ultima Spa and Resorts
03.2011 - 02.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Education
No Degree - Personal Training
Australian Institute of Fitness
QLD 04.2015
Skills
- Cleaning and organizing abilities
- Teamwork
- Housekeeping
- Customer Service
- Health and safety compliance
- Bed making proficiency
I love to play Tennis i my spare time and walk my beautiful dogs.
I am a single Mother who takes pride in her home and family, which consists of my daughter our two lovely dogs and a cat. When not at home I love to play Tennis and walk the dogs. My daughter and I love to cook and also catch-up on some art as we collect drift wood for art.
Basically just homebody's who love to cook and loves animals
Timeline
Housekeeper
Wyndham Resorts
02.2020 - 03.2022
Housekeeper
John Flynn Private Hospital
02.2018 - 01.2020
Housekeeping Supervisor
Ultima Spa and Resorts
03.2011 - 02.2017
No Degree - Personal Training
Australian Institute of Fitness
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