Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Renee Hiscox

Summary

Dedicated and customer-focused professional with eight years of experience in the hospitality industry, seeking to transition into the dynamic field of finance and insurance as a Trainee Account Broker at AIIB Insurance Brokers. Proven track record in delivering exceptional customer service, building strong relationships, and thriving in fast-paced, team-oriented environments. Possesses strong communication skills, a proactive attitude, and a keen attention to detail. Eager to leverage a solid foundation in customer service and adaptability to contribute to the success of AIIB, while gaining valuable skills and knowledge in the insurance broking industry.

Overview

8
8
years of professional experience

Work History

Barista

Ain't Nonna's
05.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

Barista

Seven Miles Coffee Roasters
11.2022 - Current
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Barista

Honest Don's
10.2020 - 04.2022
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Explained beverage preparation and offered samples to help customers choose ideal items.

Food and Beverage Attendant

Centro CBD
02.2017 - 02.2021
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Trained new staff members on company policies and procedures.
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.

Waitress

Friends Pizza
08.2015 - 01.2017
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Certificate III Fitness -

TAFE
Shellharbour, NSW
11.2023

High School Diploma -

Holy Spirit College, Bellambi
10.2016

Skills

  • Customer Service
  • Time Management
  • Training Employees
  • Client Satisfaction
  • Customer Interaction
  • Payment Processing
  • Multitasking Abilities
  • Dependable and Responsible
  • Self-Motivated
  • Flexible and Adaptable

Professional References

  • Andrew Gibson - 0420 642 297

Former Supervisor at Seven Miles Roasters, Wollongong


  • Josefina Fernandes - 0426 083 878

Former Supervisor at Centro CBD, Wollongong

Timeline

Barista

Seven Miles Coffee Roasters
11.2022 - Current

Barista

Ain't Nonna's
05.2022 - Current

Barista

Honest Don's
10.2020 - 04.2022

Food and Beverage Attendant

Centro CBD
02.2017 - 02.2021

Waitress

Friends Pizza
08.2015 - 01.2017

Certificate III Fitness -

TAFE

High School Diploma -

Holy Spirit College, Bellambi

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Renee Hiscox