Renee Hiscox
Summary
Dedicated and customer-focused professional with eight years of experience in the hospitality industry, seeking to transition into the dynamic field of finance and insurance as a Trainee Account Broker at AIIB Insurance Brokers. Proven track record in delivering exceptional customer service, building strong relationships, and thriving in fast-paced, team-oriented environments. Possesses strong communication skills, a proactive attitude, and a keen attention to detail. Eager to leverage a solid foundation in customer service and adaptability to contribute to the success of AIIB, while gaining valuable skills and knowledge in the insurance broking industry.
Overview
8
8
years of professional experience
Work History
Barista
Ain't Nonna's
05.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Barista
Seven Miles Coffee Roasters
11.2022 - Current
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Honest Don's
10.2020 - 04.2022
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Food and Beverage Attendant
Centro CBD
02.2017 - 02.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Trained new staff members on company policies and procedures.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Waitress
Friends Pizza
08.2015 - 01.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Certificate III Fitness -
TAFE
Shellharbour, NSW11.2023
High School Diploma -
Holy Spirit College, Bellambi
10.2016
Skills
- Customer Service
- Time Management
- Training Employees
- Client Satisfaction
- Customer Interaction
- Payment Processing
- Multitasking Abilities
- Dependable and Responsible
- Self-Motivated
- Flexible and Adaptable
Professional References
- Andrew Gibson - 0420 642 297
Former Supervisor at Seven Miles Roasters, Wollongong
- Josefina Fernandes - 0426 083 878
Former Supervisor at Centro CBD, Wollongong
Timeline
Barista
Seven Miles Coffee Roasters
11.2022 - Current
Barista
Ain't Nonna's
05.2022 - Current
Barista
Honest Don's
10.2020 - 04.2022
Food and Beverage Attendant
Centro CBD
02.2017 - 02.2021
Waitress
Friends Pizza
08.2015 - 01.2017
Certificate III Fitness -
TAFE
High School Diploma -
Holy Spirit College, Bellambi
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