Jamila Hartog
Lower Snug,TAS
Summary
I enjoy being outdoors exploring and spending time with animals, I am currently 19 and 11 months old looking for anything to help build life skills I may need in the future. I believe I will flourish in any role and I am willing to under take any goal that is set for me.
Hard working and passionate job seeker strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Coles Supermarket
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Assistant
Banjo's Bakery Cafe
12.2022 - 04.2023
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Lifted and carried heavy materials.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Hobart College
Mount Nelson, TAS11.2022
Skills
- Customer Service Standards
- Display Building
- Food and Beverage Pairings
- Stocking and Replenishing
- First Aid/CPR
- Safe Food Handling Practices
- Coffee Machinery
- Cash Register Operation
- Problem-solving abilities
- Active Listening
- Customer Service
Professional Experience
WORK PLACEMENT 05/2022 - 05/2022
Saffire Freycinet, Hobart, Tasmania
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Barista Experience
- Food & Beverage
- House keeping
- Guiding
BABYSITTER
Family Members, Hobart, Tasmania
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned homes after activities by picking up toys and straightening up play room.
- Prepared healthy, age appropriate snacks and meals.
PlUMBERS HELPER
Dad - Plumbing Business, Hobart, Tasmania
- Replaced old mixers for new ones
- Drilled holes through tiles for the shower frame to be screwed into the wall.
- Selected types and sizes of piping required for each project.
- Observed everything that was done.
VOLUNTEER
Brightside Animal Farm, Hobart, Tasmania
- Carried out day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Accomplishments
2019 - Bronze Medallion & First Aid
2022 - First Aid, RSA and Cert II in Tourism
2023 - Barista Course Cert
Hobbies
- Recreational Abalone & Crayfish Diving
- Abalone Jewellery Making
- Using my hands to be creative & create things.
- Spending time outdoors
Timeline
Sales Assistant
Banjo's Bakery Cafe
12.2022 - 04.2023
Customer Service Representative
Coles Supermarket
07.2022 - Current
Hobart College
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