Renee James
Campbelltown,NSW
Summary
I am a flexible and organized professional with several years of experience facilitating busy restaurant environment operations. I'm Customer driven and have set high standards for my team, which has ensured great return patronage for the restaurant.
I am ready for the challenge of a new fast paced industry. I would love the chance to join a new team and use my experience and passion for Customer Service in a new environment.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Embers Charcoal Kitchen CCC
Campbelltown
11.2021 - Current
- Supervised daily restaurant operations and ensured service quality standards.
- Managed staff schedules and trained new employees on operational procedures.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Responsible Service of Alcohol - RSA And RCG
ALLARA Training
Sydney, NSW02-2026
Diploma Community Services -
Bankstown Tafe
12-2018
Skills
- Positive and energetic demeanour
- Adaptable
- Supervisory skills
- Passion for customer satisfaction
- Team leadership
- Customer service
- Conflict resolution
- Time management
Timeline
Restaurant Manager
Embers Charcoal Kitchen CCC
11.2021 - Current
Responsible Service of Alcohol - RSA And RCG
ALLARA Training
Diploma Community Services -
Bankstown Tafe