Renee JIA
Gold Coast
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Energetic and reliable person with strong sales experience and seeking a full time job in the luxury retail.
Overview
9
9
years of professional experience
Work History
Store Manager
PTC phone tech comm
03.2020 - Current
- Enhancing customer satisfaction and store operations through relationship building and daily problem-solving,
- Exceeding team goals and resolving issues by sharing and implementing customer service initiatives,
- Identifying operational issues and implementing appropriate process improvements to promote workplace safety and productivity,
- Reviewing customer feedback to make operational improvements and promote satisfaction,
- Managing inventory tracking and physical inventory counts to minimize loss,
- Monitoring employee performance and identifying performance gaps for corrective action.
Senior Sales
PTC phone tech comm
02.2017 - 10.2020
- Greeted customers, managed client relationships and derived re-purchase rate,
- Operated daily duties, received stocks and prepared display of products,
- Processed sale transactions and wrapped goods,
- Derived towards achieving individual and store targets,
- Handled customer complaints with empathy,
- Answered phone calls and arranging appointments,
- Trained and coached new team members.
Sales Assistant
Tommy Hilfiger
06.2016 - 01.2017
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
Sales Ambassador
Furla
10.2015 - 04.2016
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Increased sales revenue by effectively upselling and cross-selling retail products to customers.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
- Assisted with retail sales, recommending suitable products based on individual needs and preferences.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
UGGOpal Surfers Paradise
01.2015 - 03.2015
- Opened and closed store independently when needed,
- Responded and conducted daily customer follow-ups,
- Built customer rapport by asking specific questions and listening attentivel.
Education
Bachelor of human resource -
HeNanagriculture University
Bachelor of International tourism and hotel -
Griffith University
01.2018
Skills
- Cash Management
- Recruiting and Hiring
- Documentation and Reporting
- Inventory Management
- Store Opening and Closing Procedures
- Customer Service
- Team Building and Leadership
- Shift Scheduling
- Staff Supervision
- Problem Anticipation and Resolution
- Training Management
- Decision Making
- Sales Tracking
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Best Manager of Gold Coast stores.
- Store targets hit constantly.
- Promoted to Store Manager after 2 months in the Assistant Area Manager position.
Languages
English
Full Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Store Manager
PTC phone tech comm
03.2020 - Current
Senior Sales
PTC phone tech comm
02.2017 - 10.2020
Sales Assistant
Tommy Hilfiger
06.2016 - 01.2017
Sales Ambassador
Furla
10.2015 - 04.2016
Sales Associate
UGGOpal Surfers Paradise
01.2015 - 03.2015
Bachelor of human resource -
HeNanagriculture University
Bachelor of International tourism and hotel -
Griffith University
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