Renee Jones
North Lakes,QLD
Summary
Dynamic and adaptable, I excelled at GWAHS - Dubbo Health Service by optimizing pharmacy operations and enhancing customer satisfaction. Leveraging strong problem-solving and communication skills, I successfully trained new staff and negotiated with suppliers, significantly improving efficiency and service quality. My ability to thrive under pressure and commitment to continuous learning have been pivotal in my professional development.
Overview
17
17
years of professional experience
Work History
Hospital Pharmacy Assistant
GWAHS - Dubbo Health Service
04.2013 - 05.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Participated in continuous education workshops to stay updated on latest pharmacy practices and regulations.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
- Optimized supply chain for pharmacy goods, negotiating with suppliers for better terms.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Investigated and resolved medication discrepancy, accounting, service and delivery of life saving medications. Data monitoring and tracking to adhere to company and NSW health policy guidelines
- Reviewed existing processes and recommended improvements, streamlining operations for increased productivity.
- Liaised within Dubbo health care service and twenty three external regional health care facilities to foster partnerships that enhanced the efficiency of government services.
- Ensured compliance with legal guidelines and ethical standards across all projects under my supervision.
- Contributed to strategic planning initiatives aimed at achieving long-term organizational goals for the department.
- Coordinated medication supply among multiple departments during emergency situations or crisis response scenarios.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
Retail Pharmacy Technician
Chemist Outlet
01.2009 - 12.2012
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Collected co-payments or full payments from customers.
- Maintained a clean and organized work environment to optimize workflow and ensure compliance with safety regulations.
Garden Centre Employee
Mitre 10
10.2008 - 12.2009
- Assisted in loading heavy purchases into customer vehicles safely while minimizing damage to plants or property.
- Improved efficiency during peak seasons by training new employees on proper procedures for managing inventory and assisting customers effectively.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Listened to customer needs and desires to identify and recommend optimal products.
Garden Sales Assistant and Store Merchandiser
Bunnings Warehouse
03.2006 - 10.2008
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Certificate II Business Administration
Central West Group Apprentices
Orange, NSW12-2000
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Cultural awareness
- Calm and professional under pressure
- Issue and complaint resolution
Timeline
Hospital Pharmacy Assistant
GWAHS - Dubbo Health Service
04.2013 - 05.2023
Retail Pharmacy Technician
Chemist Outlet
01.2009 - 12.2012
Garden Centre Employee
Mitre 10
10.2008 - 12.2009
Garden Sales Assistant and Store Merchandiser
Bunnings Warehouse
03.2006 - 10.2008
Certificate II Business Administration
Central West Group Apprentices
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