Renee Kainuku
Dubbo,NSW
Summary
Proven to excel in high-pressure environments, I significantly enhanced guest satisfaction at Macquarie Inn Hotel through exceptional customer service and strong multitasking abilities. My expertise in cash handling and team collaboration, coupled with a dedication to cleanliness and safety, consistently improved operational efficiency and fostered a welcoming atmosphere for guests.
Overview
7
7
years of professional experience
Work History
Waitress
Macquarie Inn Hotel
05.2018 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
Bartender
Macquarie Inn Hotel
04.2018 - 01.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Housekeeper
Macquarie Inn Hotel
12.2016 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Education
High School Diploma -
Dubbo College Senior Campus
Dubbo, NSW09.2016
Certificate III - Human Services
TAFE
Dubbo, NSW09.2016
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Safe Food Handling
- Handling Complaints
- Payment Processing
- Service prioritization
- Upselling techniques
- Allergy awareness
- Beverage Preparation
Additional Information
First Aid Certificate
RSA training
Barista Certificate
Timeline
Waitress
Macquarie Inn Hotel
05.2018 - 01.2024
Bartender
Macquarie Inn Hotel
04.2018 - 01.2024
Housekeeper
Macquarie Inn Hotel
12.2016 - 02.2023
High School Diploma -
Dubbo College Senior Campus
Certificate III - Human Services
TAFE
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