Renee Kalenderian
Edgewater,Australia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Flight Attendant
QantasLink, Network Aviation
Perth, WA
01.2023 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Delivered food and beverage service, reading material and other in-flight services.
- Assisted passengers with storing luggage and helped locate seating.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Answered passenger questions and provided solutions to issues arising during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Relayed updates and information to passengers after confirming key details with pilot.
- Completed pre-flight safety checks to reinforce passenger safety.
- Assisted passengers in boarding and deplaning aircraft.
- Responded to passenger emergencies to provide first aid.
Disability Support Work
AT Home Care
03.2020 - Current
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Adhered to social distancing protocols and wore mask or face shield.
- Increased customer satisfaction by resolving issues.
- Developed team communications and information for meetings.
- Drove clients safely to social activities and appointments.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Conferred with supervisor to discuss patient condition and medical care.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Worked with medical teams, patients and families to implement effective treatment plans.
Nursing Assistant
Regents Garden Lake Joondalup - Aged Care
09.2019 - 04.2020
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Disability Support Worker
Alpha Carers
06.2017 - 06.2019
- Maintained safety with tidy, clean and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Evaluated client progress toward established annual and quarterly goals.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
Apprentice Hairdresser
Theory For Hair
07.2015 - 01.2016
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Offered exceptional service and support to walk-in and scheduled customers.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Introduced salon to alternative hair therapies involving natural products to bring in new clients.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Used social media platforms to promote salon and services.
Child Care Educator
Randstad
09.2014 - 06.2015
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted sensory development by providing access to different textures.
- Developed age-appropriate activities and programs for children 0 to 8 years old.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Helped new preschool children get used to classes by giving one-on-one support.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Monitored classroom to verify safe and secure environment.
Waitress
Dome Cafe
11.2012 - 11.2014
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
High School Diploma -
Comet Care Education
11.2012
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Food and Beverage Service
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Emergency Procedures
- Cultural Awareness
- Leadership Qualities
- Passenger Assistance
- Flight safety
- FAA Regulations
- Company policy adherence
- Conflict Mediation
- Multilingual Skills
- Guest Services
- Flight systems knowledge
- Emergency Care
- Cleanliness and sanitation
- Preflight briefings
- Aviation regulations
- Food and beverage preparation
- Equipment Oversight
- Ticket verification
- Cabin searches
- Team Leadership
- Creative Thinking
- Detail Oriented
- Passenger Interaction
- Safety Demonstrations
- Training and Development
- Airline Policies
- Evacuation Procedures
- Passenger Behavior Monitoring
- Aircraft Safety Checks
- Special Needs Assistance
- Passenger Needs Assessment
- Beverage Service
Timeline
Flight Attendant
QantasLink, Network Aviation
01.2023 - Current
Disability Support Work
AT Home Care
03.2020 - Current
Nursing Assistant
Regents Garden Lake Joondalup - Aged Care
09.2019 - 04.2020
Disability Support Worker
Alpha Carers
06.2017 - 06.2019
Apprentice Hairdresser
Theory For Hair
07.2015 - 01.2016
Child Care Educator
Randstad
09.2014 - 06.2015
Waitress
Dome Cafe
11.2012 - 11.2014
High School Diploma -
Comet Care Education