Summary
Overview
Work History
Education
Skills
Computing Skills
Awards
References
Timeline
Generic

RENEE KEARNEY

Banyo,QLD

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

15
15
years of professional experience

Work History

Client Enablement Manager

Link Group
Brisbane, QLD
12.2021 - Current
  • Manage Client pipeline through portfolio reporting and active exploration of opportunities.
  • Work collaboratively with Link’s operational, project, technology, and product teams to deliver client solutions and outcomes.
  • Create monthly reports for senior management summarizing operational performance metrics.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Contribute to growing revenue through contractual revenue streams and new product and service opportunities.
  • Work closely with the client through the initiation, feasibility, and planning phases of a project to ensure positive client engagement and change management, and the project / solution is fit for purpose.
  • Act as an advocate for the client by influencing to achieve client outcomes with internal stakeholders and drive accountability within all areas of the business to deliver the required results.

Client Partnership Manager

Link Group
01.2017 - 12.2021
  • Develop and maintain a partner dashboard, tracking revenue, key initiatives and growth opportunities.
  • Actively improved fund business rules to achieve improve member outcomes and operational efficiencies.
  • Maintained awareness of superannuation industry-based legislation changes
  • Promoted high client satisfaction by resolving problems with knowledgeable and a professional/reliable service.
  • Monitored industry trends to identify potential new areas for partnership growth.
  • Analyzed customer feedback data to inform decisions regarding future partnerships.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with relevant laws, regulations and contractual obligations.
  • Collaborated closely with internal stakeholders across departments on partnership initiatives.
  • Remained on-target to meet revenue and profit objectives by minimising inefficiencies and pursuing revenue generation opportunities
  • Proven ability to work with established brands and senior executives to build and foster long term commercial relationships.

Client Support Manager

Link Group
Sydney
01.2014 - 01.2017
  • Contributed to the success of a seamless successor fund transfer
  • Consistently achieved revenue and KPI targets
  • Viewed by the client as a knowledgeable and trusted advisor
  • Resolved problems and delivered solutions by collaborating with internal stakeholders, the client and key business teams
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
  • Promoted to Client Partnership Manager.

Team Leader, Group Life Claims

Link Group
Sydney
01.2013 - 01.2014
  • Ensured effective and efficient assessment and processing of claims within agreed turnaround times and within the framework of the business operating protocols, fund rules, insurance policy terms and where appropriate the insurance contracts act and other pertaining legislation.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Monitored daily workflow to ensure achievement of service level standards.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.

Risk & Compliance Specialist

PSI Superannuation Management
Newcastle
01.2012 - 01.2013
  • Provided suggestions on the procedures and systems being reviewed, reported on the recommendations and findings.
  • Trained all applicable staff on policies and procedures currently in place including BC and DR testing and improved employee engagement by developing internal communications.
  • Prepared a monthly Superannuation legislation change publication to the fund trustee office.
  • Monitored changes in relevant legislation and advised management of necessary actions.

Executive Officer to Chief Operations Officer (COO)

ComSuper
ACT
01.2010 - 01.2012
  • Participated in the development of the group strategic business plan.
  • Offered advice on a range of organisational issues and challenges.
  • Worked collaboratively with the Directors and Executives across all business areas within the APS Schemes Group, contributing to the achievement of group KPIs.
  • Cultivated successful business culture focused on performance optimisation and goal attainment.
  • Developed and implemented strategies to increase operational efficiency and reduce costs.
  • Oversaw the recruitment, training, development and evaluation of personnel.
  • Coordinated activities between different departments to achieve objectives efficiently.
  • Planned long-term goals and objectives in accordance with organizational vision and mission statement.

Contact Centre Manager

ComSuper
ACT
01.2009 - 01.2010
  • Developed quality assurance standards and established targets for all staff
  • Achieved high staff engagement and retention
  • Motivated and promoted team employees from within for key leadership roles
  • Recruited and hired individuals demonstrating passion, dedication and added value to team
  • Nominated for the Australian Teleservices Association (ATA) Manager Award
  • Provided leadership to 65 employees through coaching, feedback and performance management
  • Trained, managed and motivated employees to promote professional skill development.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Prince 2 - Project Management -

Tanner James

Leadership: Great Leaders, Great Teams, Great Results -

Franklin Covey

Effective Training Skills -

Wisdom

Managing Customer Services -

Canberra Institute of Technology (CIT)

Advanced Diploma of Financial Services -

ASFA

Defined Benefit Funds -

ASFA

Dealing Effectively with Unacceptable Employee Behaviour in the Workplace -

Skillpath

How Not to give Advice Excelling as a First-time Manager or Supervisor -

Skillpath

PS 146 -

ASFA

Business Writing Skills -

Australian Institute of Management (AIM)

Year 12 Certificate -

Dickson College, ACT

Year 10 Certificate -

St Clare's College, ACT

Skills

  • Strong organisational skills
  • Good interpersonal skills
  • Solid relationship and stakeholder management
  • Sound judgement and commercial decision making
  • The ability to understand client objectives
  • Negotiation
  • Cross-functional team management
  • Sales Techniques
  • Project management
  • Communication
  • Budget and financial forecasting
  • Critical thinking
  • Issue and conflict resolution
  • Staff Development
  • Performance Management
  • Strategic Planning
  • Team Leadership
  • Contract Management
  • Financial Management

Computing Skills

  • MS Office 365 (Word, Excel, Powerpoint, Teams, Sharepoint)
  • Email - Outlook, Lotus Notes
  • Adobe
  • AASpire - inhouse AAS Superannuation admin system
  • TRIM
  • Imagaas

Awards

  • 2021 Applause award for Client Focus
  • 2010 Australian Teleservices Association (ATA) Manager Award Nomination
  • 2007 Australian Teleservices Association (ATA) Champion Award Nomination and Finalist

References

Available on request

Timeline

Client Enablement Manager

Link Group
12.2021 - Current

Client Partnership Manager

Link Group
01.2017 - 12.2021

Client Support Manager

Link Group
01.2014 - 01.2017

Team Leader, Group Life Claims

Link Group
01.2013 - 01.2014

Risk & Compliance Specialist

PSI Superannuation Management
01.2012 - 01.2013

Executive Officer to Chief Operations Officer (COO)

ComSuper
01.2010 - 01.2012

Contact Centre Manager

ComSuper
01.2009 - 01.2010

Prince 2 - Project Management -

Tanner James

Leadership: Great Leaders, Great Teams, Great Results -

Franklin Covey

Effective Training Skills -

Wisdom

Managing Customer Services -

Canberra Institute of Technology (CIT)

Advanced Diploma of Financial Services -

ASFA

Defined Benefit Funds -

ASFA

Dealing Effectively with Unacceptable Employee Behaviour in the Workplace -

Skillpath

How Not to give Advice Excelling as a First-time Manager or Supervisor -

Skillpath

PS 146 -

ASFA

Business Writing Skills -

Australian Institute of Management (AIM)

Year 12 Certificate -

Dickson College, ACT

Year 10 Certificate -

St Clare's College, ACT

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