Summary
Overview
Work History
Education
Skills
Timeline
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Renee Magill

Raymond Terrace,NSW

Summary

Currently processing and analysing levies and adjustments, with some complex Employers. Assisting Employers with lodgement of levies and adjustments to ensure the employees are receiving correct service history. Previously effective Home Claim Specialist with almost 5 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Overview

19
19
years of professional experience

Work History

Client Operations Officer

Coal LSL
04.2021 - Current
  • Processing Levies
  • Processing Adjustments
  • Supporting Employers with lodgement
  • Customer service
  • Training and assisting other team members
  • Managing and prioritising workflow


Customer Engagement Specialist

Suncorp
08.2016 - 04.2021
  • Customer's first point of contact when needing to lodge a home claim whether online or over the phone
  • Arrange and coordinate with builders and/or restorers to attend property
  • Arrange replacement items and cash settlements
  • Lipase with vendors
  • Arrange temporary accommodation for customer if required
  • Manage and progress the claim from start to finish

Personal Shopper

Woolworths
11.2015 - 08.2016
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Waitress

Hope Estate
10.2015 - 02.2016
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Deli Assistant

Bi-lo/ Coles
10.2004 - 04.2008
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Received new inventory and rotated stock by dates to keep items fresh and usable.

Education

High School Diploma -

Irrawang High
Raymond Terrace

Skills

  • Client relations and retention
  • Conflict resolution techniques
  • Training and coaching
  • Focused on customer satisfaction
  • Customer Service
  • Call center experience
  • Schedule coordination
  • Product Knowledge
  • Workforce Management
  • Processing and analysing data

Timeline

Client Operations Officer

Coal LSL
04.2021 - Current

Customer Engagement Specialist

Suncorp
08.2016 - 04.2021

Personal Shopper

Woolworths
11.2015 - 08.2016

Waitress

Hope Estate
10.2015 - 02.2016

Deli Assistant

Bi-lo/ Coles
10.2004 - 04.2008

High School Diploma -

Irrawang High

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Renee Magill