Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

RENEE MCLACHLAN

Warilla

Summary

Motivated and adaptable operations and administration professional with over 10 years of experience across transport, logistics, customer service, and property management. Skilled in stakeholder communication, team coordination, invoicing, compliance monitoring, and delivering high service standards. Demonstrates strong leadership, attention to detail, and the ability to thrive in fast-paced environments.

Professional with substantial experience in records management, adept at maintaining and organizing critical documentation. Known for strong focus on team collaboration, adaptability to changing needs, and achieving results. Skilled in database management, data entry, and compliance with regulatory standards. Reliable and resourceful, ensuring smooth operational workflows and effective communication.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Property Portfolio Administrator

Aruma Services Limited
01.2025 - Current
  • - Managed over 600 properties, including arranging trades for repairs and customer issues.
  • - Processed invoices and transactions in FinOps.
  • - Handled rent reconciliation and lease management (renewals, extensions, terminations).
  • - Utilised Lease Accelerator, Excel, Urbanise, and FinOps systems for accurate data tracking.
  • - Delivered frontline customer service and resolved queries efficiently.

Customer Service Representative

Aruma Services Limited
03.2024 - 12.2024
  • - Managed over 600 properties, including arranging trades for repairs and customer issues.
  • - Processed invoices and transactions in FinOps.
  • - Handled rent reconciliation and lease management (renewals, extensions, terminations).
  • - Utilised Lease Accelerator, Excel, Urbanise, and FinOps systems for accurate data tracking.
  • - Delivered frontline customer service and resolved queries efficiently.

Assistant Manager – Online Customer Service

Woolworths (Shellharbour)
10.2019 - Current
  • - Oversaw online order fulfillment and dispatch reporting.
  • - Managed closing procedures, safety protocols, and team wellbeing.
  • - Completed tasks assigned from the command centre and ensured smooth shift operations.
  • - Handled administrative duties including data entry and store communications.

Accounts Receivable & Administration

Rowles Site Solutions (RSS)
07.2023 - 03.2024
  • - Delivered excellent customer service and handled high call volumes.
  • - Processed invoicing, quoting, filing, and contract review.
  • - Maintained and updated documents, and supported overall admin operations.

Operations & Administrator

Unanderra Tanker Hire
03.2022 - 05.2023
  • - Ensured KPI compliance and led operational reporting.
  • - Managed driver compliance for speed and fatigue.
  • - Updated vehicle insurances and registrations.
  • - Implemented site transportation procedures and managed staff allocation.

HSE Training Administrator

South Coast Equipment
01.2020 - 03.2022
  • - Managed training compliance and onboarding processes.
  • - Reported incidents and updated safety documentation.
  • - Monitored expiration dates for licenses and certificates.
  • - Handled registrations and insurances for fleet and subcontractors.

Customer Service Officer

Australia Post (Albion Park Rail)
06.2019 - 12.2020
  • - Managed transactions, banking, data entry, and stock control.
  • - Provided consistent and friendly customer service.

Records Administrator

Australian Hydrographic Office
07.2014
  • - Handled recordkeeping and repository management.
  • - Used Objective, Microsoft Office Suite for data entry and admin tasks.

Customer Service

Fountain Dale Grand Hotel (Robertson)
07.2012
  • - Assisted in sales and POS transactions.
  • - Maintained cleanliness and conducted lock-up procedures.

Customer Service

Hungry Jack's (Shellharbour)
12.2009 - 12.2020
  • - Maintained store safety and managed EOD cash handling.
  • - Scheduled staff and liaised with management.
  • - Processed store transfers and managed online order invoicing.

Education

HSC - Year 12

Oak Flats High School
01.2012

Year 10 School Certificate - undefined

01.2010

Skills

  • Administrative operations management
  • Invoicing management
  • Team management
  • Skilled in contract compliance management
  • Data entry proficiency
  • Efficient time management
  • Experienced with Lease Accelerator and financial management software
  • Administrative support skills
  • Customer engagement specialist
  • Analytical decision-making
  • SMART goal development
  • Proficient in task management

Accomplishments

  • Supervised team of 15 to 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Updated and maintained company database to reflect current and accurate property records for more than 300 properties.
  • Was promoted from customer service representative to Property Portfolio Administrator within 9 months of being with the company.

Certification

  • - Certificate III in Business Administration – 2021
  • - Certificate II in Business – 2014
  • - Team Leader & Safe Serve Course – 2016

Timeline

Property Portfolio Administrator

Aruma Services Limited
01.2025 - Current

Customer Service Representative

Aruma Services Limited
03.2024 - 12.2024

Accounts Receivable & Administration

Rowles Site Solutions (RSS)
07.2023 - 03.2024

Operations & Administrator

Unanderra Tanker Hire
03.2022 - 05.2023

HSE Training Administrator

South Coast Equipment
01.2020 - 03.2022

Assistant Manager – Online Customer Service

Woolworths (Shellharbour)
10.2019 - Current

Customer Service Officer

Australia Post (Albion Park Rail)
06.2019 - 12.2020

Records Administrator

Australian Hydrographic Office
07.2014

Customer Service

Fountain Dale Grand Hotel (Robertson)
07.2012

Customer Service

Hungry Jack's (Shellharbour)
12.2009 - 12.2020

Year 10 School Certificate - undefined

HSC - Year 12

Oak Flats High School
RENEE MCLACHLAN