Renee McLennan
Summary
Knowledgeable Nurse Manager with excellent conflict resolution and problem-solving abilities demonstrated across 7-year career history. Keeps units running at peak efficiency, quality and performance. Excellent communication and coordination skills.
Dedicated nursing leader with excellent unit management skills. Proficient in quality, cost and care standards focused on maximizing resources and patient satisfaction. Registered Nurse in state of NSW.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Nurse Unit Manager
New South Wales Health
02.2017 - Current
- Recorded details regarding therapies to keep patient charts updated.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Optimized staff performance through comprehensive training and development programs.
- Educated family members and caregivers on patient care instructions.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
- Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
- Reviewed patient transfer records routinely to verify patients received appropriate levels of care.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with administrators to evaluate nursing policies and procedures for potential improvements regularly.
- Developed strategy to target nursing and patient satisfaction issues, improve response, and patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives.
- Streamlined nurse scheduling, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Developed effective care plans tailored to individual patient needs, resulting in improved health outcomes.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Contributed to hospital-wide accreditation efforts, maintaining compliance with industry standards for nursing practice.
- Experience in general surgical nursing, orthopaedic nursing and general medicine.
- Managed budgetary concerns within the nursing unit, carefully allocating resources and controlling costs.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted ongoing monitoring and evaluations of behaviour and conditions, and updated clinical supervisors with current information.
- Oversaw recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic.
- Established a strong rapport with patients and their families, addressing concerns and providing valuable support throughout the treatment process.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Ensure flow of the hospital allowing trauma and elective surgery to continue on a daily basis.
- Strong advocate for the wellbeing of my team.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Registered Nurse
New South Wales Health
02.2017 - Current
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Recorded details regarding therapies to keep patient charts updated.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Cultivated interpersonal skills by building positive relationships with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Provided professional services and support in a dynamic work environment.
Waitress
Strawberry Fair Cafe Cronulla
02.2012 - 02.2016
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Trained new servers on restaurant policies and procedures.
Education
Injectable Cosmetic License - Cosmetic Nursing
Australian Institute of Medical Aesthetics
Sydney 02.2024
Post Graduate - Health Management And Leadership
University of Woolongong
Sydney, NSW06.2023
Bachelor of Arts - Nursing
University of Notre Dame Australia
Sydney, NSW12.2016
Skills
- Compassionate Care
- Clear Patient Communication
- Multitasking and Organization
- Cardiopulmonary Resuscitation CPR
- Quality Assurance
- Deadline Management
- Task Delegation
- Blood Draw and Sample Collection
- Conflict Management
- Unit Oversight
- Finance
- Department management
Accomplishments
Exemplar award 2023
Rising Star award 2022
Young Professional Leader award 2022
Inspiring Leader award 2022
Future Nurse Unit Manager Course completed 2019
Timeline
Nurse Unit Manager
New South Wales Health
02.2017 - Current
Registered Nurse
New South Wales Health
02.2017 - Current
Waitress
Strawberry Fair Cafe Cronulla
02.2012 - 02.2016
Injectable Cosmetic License - Cosmetic Nursing
Australian Institute of Medical Aesthetics
Post Graduate - Health Management And Leadership
University of Woolongong
Bachelor of Arts - Nursing
University of Notre Dame Australia
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