RENEE OLDFIELD
Bronte,NSW
Summary
Highly accomplished Account Manager in the Mid-Market sector at Uber Eats, earning recognition as one of the top three sales representatives 2021 to 2023 across two distinct roles, achieving 114% blended attainment 2023. Leveraging over 7 years of sales and relationship management expertise in dynamic and fast-changing environments, I excel in problem-solving and adaptability, approaching challenges with enthusiasm and strategic insight. My proficiency in organisation, process orientation, and stellar communication and presentation skills enable seamless collaboration within cross-functional teams, ensuring optimal partner satisfaction and results delivery.
In addition to my current role, I also hold a subject matter expertise position where I collaborate cross-functionally with merchant operations, consumer operations and marketing to support teams' objectives and strategic initiatives. This dual role allows me to contribute not only to my primary responsibilities but also to broader business goals by providing specialised insights and assistance across various departments.
Personally, I am a big advocate for health and fitness and strongly align with Class Pass ethos. Combining my love of fitness and my track record of consistent high performance, strong negotiation skills, impactful cross-functional collaboration and a proactive and energetic attitude, positions me as a valuable asset to contribute significantly to the Class Pass team.
Overview
11
11
years of professional experience
Work History
Accountant Manager
Uber Eats
01.2023 - Current
- Develop and foster strategic relationships across a diverse portfolio of high performing brands in Uber’s priortity geo’s New Zealand and Sydney
- Exceeded annual sales target by 114%, showcasing a strong ability to drive revenue growth and meet performance goals
- Top 3 sales representative 2023
- Identify and communicate in-app growth opportunities for brands through optimisation, digital marketing and offer campaigns
- Additional subject matter expertise role (5-10 hours per week) working with cross-functional teams on projects, contributing to the improvement and efficiency of internal processes and inform sales team's overall strategy
- Conduct monthly and quarterly performance reviews with brands, analysing data and key metrics to identify areas for revenue growth
- Creation of product decks and presentations
- Territory visits and face to face meetings with brand owners
- Analytical thinking and product matching based on partners goals
- Proficient in Salesforce and internal tools for reporting
- Account Planning
- Member of company's Culture Club; organise company wide social event and collaborative with members
Voluntary Work
IDKY
Sydney
10.2023 - Current
- Supervise and actively engage in indoor and outdoor games and activities with Indigenous children in the forster care system
- Assist with meal preparation or cooking
- Oversee the supervision of break-out stations
- Assist in setting up & cleaning the program space
Account Executive Mid-Market
Uber Eats
10.2021 - 12.2022
- Manage the full acquisition cycle ANZ’s highest value Mid-Market Restaurants
- Top 5% of higher performing Sales Representatives 2022
- Be a trusted advisor and have a deep understanding of restaurant partners unique challenges & goals in order to effectively articulate a compelling value proposition
- Identify opportunities for growth for restaurant partners and assist with in app marketing strategies to reach commercial goals and objectives
- Manage the relationship with restaurant partners during a 90 day cycle by providing customer support, monitoring growth and implementing strategic plans
- Work with cross functional teams within Uber Eats to solve problems for restaurant partners and voice challenges in a continuously evolving and dynamic market
- Reporting and forecasting through Salesforce data
Student Recruitment Advisor
Academy of Film, Television
10.2018 - 10.2021
- Manage AFTT's information inbox by corresponding via phone and email with enquiries and applications
- Organise and manage the enrolment process from start to finish including the application process for VET
- Student Loan applications and other vocational training compliance functions
- Achieved a 46% increase in course enrolments in
- February 2020 and a 32% increase in enrolments in July 2020
- Increased student enrolments by 60% in 2019 from the previous year
- Contributed to a 225% increase of expressions of interest after Expo season
- Log information into excel spreadsheets
- Send a weekly report of enrolment growth
- Supervision of other student admissions personnel
- Call prospective students and book them for acting auditions or film interviews
- Judge on the panel for acting auditions and conduct the film interviews
- Take prospective students for Campus Tours
- Represent AFTT at Expos and career events
- Assist with the organisation of in house events including Open Day's
- Assist marketing with ideas for engaging prospective students
- Perform various administrative functions, including creating student files, responding to emails and assisting/covering for the front desk when required
- Locking up the building when required
- Co -manage AFTT social media accounts
- Liaise with the International Student Admissions
- Advisors and assist with recruiting International Students
Operations Executive
Make it Cheaper Australia
01.2018 - 10.2018
- Acting as the voice of the company by holding responsibility for all inbound customer service calls via our 1300 number
- This consists of customer queries from residential and large business customers, complaints, media calls and retailers
- Thorough excel knowledge used to report on sales, processing customer requests and collecting data
- Retaining sales
- Handling Private information and data entry for a large client base
- Creating and implementing new customer service project work as well as automating various internal systems and procedures
- Great use and knowledge of programs such as Salesforce,
- Microsoft
- Office, Jaspersoft and Zendesk
Energy Expert
Make it Cheaper Australia
05.2016 - 12.2017
- Inbound and Outbound sales calls to a large client base whilst meeting or exceeding weekly targets
- Identifying customer needs and providing repeat
- Customer service
- Reviewing energy plans and emailing quotes
Careers Advisor
Support Australia
05.2015 - 02.2016
- Outbound sales calls to sign customers to Diploma level qualifications at Careers Australia whilst meeting team targets and exceeding individual KPI's
- Assisting team members in meeting their targets
- Managing enrolments and customer queries
Trainee Dental Assistant
Westmead Hospital
01.2015 - 05.2015
- Assisted the dentist, hygienist and other personnel by passing the appropriate tools and obtaining the supplies needed for procedures
- Cleaned and sanitized dental tools and equipment, straightened up the room and restocked supplies after each patient was treated
- Made conversation and calmed patients down
Sandwich Artist
Subway
03.2013 - 01.2015
- Customer Service
- Food and beverage Preparation
Education
Diploma of Music - Song, Music
JMC Academy
12.2017
No Degree - Sales Training
Winning By Design High Impact Coaching Training
NSWFirst Aid & CPR Training First Aid Training -
Skills
- Strategic sales and account management
- Strong written and verbal communication
- Digital marketing strategy
- Negotiation
- Data analysis
- Creating product and presentation decks
- Problem solving
- Cross-functional collaboration with operations and marketing
- Sales forecasting
- Time management and prioritisation
- Proficient incloud systems; salesforce, gainsight and Google workspace
Accomplishments
- Level promotion in current role 2024
- Top 3 sales representatives 2023
- Hero Club - (Top 3 sales representatives) 2022
References
References available upon request.
Timeline
Voluntary Work
IDKY
10.2023 - Current
Accountant Manager
Uber Eats
01.2023 - Current
Account Executive Mid-Market
Uber Eats
10.2021 - 12.2022
Student Recruitment Advisor
Academy of Film, Television
10.2018 - 10.2021
Operations Executive
Make it Cheaper Australia
01.2018 - 10.2018
Energy Expert
Make it Cheaper Australia
05.2016 - 12.2017
Careers Advisor
Support Australia
05.2015 - 02.2016
Trainee Dental Assistant
Westmead Hospital
01.2015 - 05.2015
Sandwich Artist
Subway
03.2013 - 01.2015
Diploma of Music - Song, Music
JMC Academy
No Degree - Sales Training
Winning By Design High Impact Coaching Training
First Aid & CPR Training First Aid Training -
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