Renee Patel
Cleveland,QLD
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
6
6
years of professional experience
Work History
Luxury Cruise Consultant
Regent Seven Sea Cruises
11.2022 - Current
- Developed strong relationships with clients, leading to repeat business and referrals.
- Educated potential clients about the benefits of cruising as a vacation option during face-to-face consultations or over-the-phone conversations.
- Streamlined booking processes for increased efficiency and accuracy in managing client reservations.
- Provided ongoing support to clients throughout their cruise experience by resolving issues quickly and efficiently.
- Implemented effective upselling strategies to increase revenue through the promotion of additional services such as shore excursions or specialty dining experiences.
- Increased overall company sales by actively participating in promotional events.
- Regularly met or exceeded monthly sales targets while maintaining high-quality service standards for all clientele.
- Implemented effective upselling strategies to increase revenue through the promotion of additional services such as shore excursions or specialty dining experiences.
Ground Crew
Qantas Airways Ltd
11.2021 - 11.2022
- Load and unload freight
- Deliver freight to the aircraft
- Mail handling
- Operate forklifts, tugs and equipment on a day-to-day basis within OH&S guidelines
- Operate communication aids and computer equipment as required, including the freight warehousing system.
- Supported team's efforts in meeting performance metrics by consistently adhering to established guidelines for ground operations.
- Collaborated with team members to address aircraft maintenance issues promptly, reducing downtime between flights.
Pick/Packer
Coles Parkinson Distribution Centre
08.2021 - 11.2021
- Completed daily orders with expert picking and packing of shipments.
- Operated pallet jacks and material moving equipment to receive and transport items
- Complied with safety, health and environmental regulations as prescribed by law.
- Recorded each completed job in equipment use log.
- Kept records accurate and current by documenting movements in company system.
Resin Artist/Business Owner
Ripple Resin Design
08.2020 - 08.2021
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Capitalized on social media platforms to increase market awareness
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
Wholesale Sales Cruise Consultant
Flight Centre
03.2018 - 09.2020
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Arranged travel accommodations for groups, couples, executives, and special needs clients
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong relationships with clients, leading to repeat business and referrals.
Education
Diploma - Business & Tourism
Flight Centre Travel Academy
Brisbane, QLD03.2018
Diploma - Health And Fitness
Australian Institute of Fitness Fortitude Valley
Brisbane, QLD02.2013
Skills
- Critical and Creative Thinking
- Adaptability and Flexibility
- Self-Motivated
- Upbeat and Positive Personality
- Customer Complaint Resolution
- Booking software experience
Timeline
Luxury Cruise Consultant
Regent Seven Sea Cruises
11.2022 - Current
Ground Crew
Qantas Airways Ltd
11.2021 - 11.2022
Pick/Packer
Coles Parkinson Distribution Centre
08.2021 - 11.2021
Resin Artist/Business Owner
Ripple Resin Design
08.2020 - 08.2021
Wholesale Sales Cruise Consultant
Flight Centre
03.2018 - 09.2020
Diploma - Business & Tourism
Flight Centre Travel Academy
Diploma - Health And Fitness
Australian Institute of Fitness Fortitude Valley
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